Responsible for driving brand awareness to The Oakland Group.• Set the direction for customer acquisition and marketing programs which lead to a 125% increase• Management of people relations and up to 25 Contractors, with project oversight• Lead the marketing and sales activities through hands-on planning and execution of strategic marketing initiatives.• Identify new client opportunities through social media, LinkedIn, online networking and attending area associations.

-Responsible for 30 offices including full-cycle hiring for 350 associates.-Provides coaching, development and performance management to direct reports and provided leadership and direction to instill a client focus culture resulting in increased retention and client satisfaction up 39%.-Responsible for accelerating business growth through the implementation of business planning, marketing, and growth opportunities which led to performance awards.POWER RANKED EACH YEAR AT H&R BLOCK IN THE TOP 50 (OUT OF 355 DISTRICTS)• 2014 – POWER RANKED 15TH• FINISHED TOP 10 WITH NEW CLIENT GROWTH

-Drive sales and profitability through customer satisfaction and report analysis -Establish and maintain effective relationships with customers by ensuring high associate engagement and service levels  -Drive and sustain sales intensity, operations integrity and profitability within store by setting high expectations and holding staff accountable, and monitoring and measuring progress to achieve positive results  -Develop payroll plans and monitor payroll daily to ensure the plan is met-Uphold Golf Galaxy standards for merchandise presentation -Lead the recruiting, interviewing, and hiring for hourly and salaried associates with consistent evaluation and development of in-store talent -Issue appropriate counseling and disciplinary action to associates who fail to meet our performance standards -Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures -Create a climate within the store in which staff are motivated to do their best, strong morale and spiriting in his/her team; shares wins and successes; fosters open dialogue; and creates a feeling of belonging within the team

Responsible for overall operations, driving sales efforts by all retail sales teams and aligning teams to achieve the goals and objectives of AT&T. Review daily reports, and conduct regular Store Manager meetings. Recruit, interview, hire, coach and train and motivate commission personnel; terminate when warranted. Control inventories and turns, and keep employees trained on new phones, pricing, stock levels and inventory focus. Interact with multiple advertising outlets to promote the local presence, and create new business opportunities through unique offers of value and savings.* Successfully added three new stores in Southeastern Wisconsin.* Consistently ranked in the Top Three Performers within the AT&T Metrics requirements.* Efforts resulted in the business being the recipient of the Future 50 Award.

Accountable for driving key metrics to achieve district-wide business results and profitability through effective coaching and developing Store Managers in the key areas of people, property and product. Mentored the management teams at up to seventeen locations to accomplish marketing initiatives, achieve sales goals, and ensure optimum customer satisfaction. Responsible for overall operations; labor and shrink control, revenue growth to include creative solutions to drive revenue. Recruited and hired personnel; handled personnel administration through termination. Conducted routine store audits to ensure quality operations and consistency.* Ranked #1 in the Central Area in revenue growth; increase 2006 vs. 2005 out of 132 districts.* Ranked #1 in the Central Area in controlling labor and shrink, and increasing gross margin 2006 vs. 2005.* Created a 45 page PowerPoint sales training program; presented to 127 Store Managers.

Responsible for summarizing the competitive landscape, creating and distributing a weekly strategic newsletter to 130+ stores in Georgia, Florida, North Carolina and South Carolina, and ensuring Best Buy was priced at or below the competition. Determined price-points and merchandising layouts, to drive results. Interacted extensively with field management teams to increase sales.