Mark Marqueses Email & Phone Number

Toronto, Ontario, Canada

Dubai, United Arab Emirates

• Provide quick resolution to consumer to maintain their satisfaction and referred complicated issues to management• Answered phone in a professional manner and accurately recorded confirmed client reservation• Conduct safe food handling and cleaning and sanitation protocols to protect costumers• Verified availability of foods listed on current menus and ensured cleanliness of preparation and serving areas

Dubai, United Arab Emirates

• Greet costumer politely, introduce self to costumer.• Maintain an up-to-date working knowledge of the menu items and dailyspecial.• Perform various financial activities such as cash handling, depositpreparation, and payroll.• Operate all kinds of documentation job such as Simi Month Inventories,daily operational & sales reports, weekly maintenance plans, Emailing HO - contractors & suppliers, inputting staff information through ICG Network, petty cash and tip segregation reports, etc...• Leading/Motivating the team throughout the shift and assuring complete readiness for smooth & healthy operation.• Resolve customer complaints regarding food service.• Train workers in food preparation, and in service, sanitation, and safetyprocedures.• Observe and evaluate workers and work procedures to ensure qualitystandards and service, and complete disciplinary write-ups.• Assign duties, responsibilities, and work stations to employees inaccordance with work requirements.• Recommend measures for improving work procedures and workerperformance to increase service quality and enhance job safety.• Record production, operational, and personnel data on specified forms

Dubai Marina, Dubai, United Arab Emirates

• Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved.• Effectively manage the restaurant in the absence of the Restaurant Manager• Manage operations with passion, integrity, and knowledge while promoting the culture and values of the Silo.• Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement• Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standard• Compile and balance cash receipts at the end of the day• Regularly greeted customer, took reservations served food and beverage. • Operated computer/cash register and enthusiastically accepted paymentsfrom customer• Served customer with courtesy, patience and a smile

Resorts World Manila

•Welcome and greet guests. Make all guests feel comfortable by assisting them.• Take orders, served food, cleared tables.• Prepared daily and monthly inventory.• Assists in food preparation assignments during off-peak periods as needed.

Bachelor Of Hotel And Restaurant Management, Restaurant/Food Services Management

Bachelor'S Degree, Food Service, Waiter/Waitress, And Dining Room Management/Manager

Bachelor's of Science in Hotel and Restaurant Management