Mark Mathawan Email & Phone Number

Cyberjaya, Selangor, Malaysia

Cyberjaya, Selangor, Malaysia

Manage end-to-end critical cases, including all communications withsenior stakeholdersIdentify customers concerns manage their frustrationsManage SAP related Projects within DHL Environment This role allows me to leverage on my strong technical skills while at the sametime allowing me to develop my interpersonal skills especially in dealing withconflicting situations and managing stressed counterparts.

Cyberjaya

Cyberjaya

 Manage end-to-end critical cases, including all communications withsenior stakeholders Identify customers concerns manage their frustrationsThis role allows me to leverage on my strong technical skills while at the sametime allowing me to develop my interpersonal skills especially in dealing withconflicting situations and managing stressed counterparts.

Cyberjaya Selangor

 1 st line customer support, providing quick, efficient and immediatesupport for customers Responsible for first level trouble shooting for DHL internal employeesThis role allows me to think on my feet to respond effectively to stressed, upsetand frustrated customers by firstly identifying their main source of frustrationand then quickly proposing an effective solution which ensures that their urgentneeds are met.

Damansara Perdana

 Responsible for the installation of scented air purifiers within MalaysiaThis role allows me to firstly understand building structures, their piping and airconditioning system and determine its feasibility and compatibility with theinstallation of the scented air purifiers. My role also required me to have a basicunderstanding of central air conditioning systems.

Damansara Perdana

 Responsible for trouble shooting various Windows operating systemswith clients both via phone as well as on-site Responsible for managing the audio quality, and selection andmaintenance for clientsThis role served as the foundation to my customer serving mindset and skills.The role was customer fronting and required me to communicate and managecustomers and their different personalities on a daily basis. I invested timebuilding good relationships with customers, understanding both their business,clientele as well as their own personalities to enable me to support not just thetechnical aspects of my job but to also add value as an audio and music selectionspecialist.