Mark Mathews Email & Phone Number

Location: Nairobi, KenyaThe RoleEnsuring the smooth functioning of operations of all outlets in the area, under the area of purview including, Marketing, Finance, Logistics, Projects, Human Resources and Statutory Compliances.Setting up the front and back end operations for the brand, which involves training, vendor development & procurement management and.

Responsible for customer and staff satisfaction and for running store operations. The cafe manager focuses on the basics of people management, including supervisory skills, floor management, cash controller responsibilities, ensuring the delivery of the Second cup Experience, and in running an effective store. Handled operational functions like pre-shifts.

Effectively managed 6 Branches, Cash Handling & Banking the Sale with a team of 6 Assistant Managers, 4 Supervisor and 35 Crewmembers.Worked on various business alliances on a periodic basis to ensure increment in sale.Formulated the plans for the launch and promotions to support marketing for the outlet.Prepared Financial & Accounting Books and the Profit.

Kitchen Pantry and Continental counter handling.On the spot duties for breakfast, pasta and salad counters.

Dhmct (Diploma, Hotel Management & Catering Technology

Hospitality

Education record

Education record