Mark Mcalister Email and Phone Number

Citigroup Inc- a diversified financial services holding company that provides a broad range of financial services to consumer and corporate customers. The Cross Border Data Clearance (CBDC) process helps Citi's businesses meet data transfer requirements that arise from data privacy, bank secrecy, country outsourcing, and data localization regulations.• Managed the Cross Border Data Clearance (CBDC) process for EMEA countries to help Citi's businesses meet data transfer requirements.• Maintained expertise on the data transfer requirements for European, Middle Eastern and African countries.• Developed knowledge of General Data Protection Regulation (GDPR) requirements. • Collaborated with stakeholders (Country Independent Compliance Risk Management (ICRM), Third Party Risk Management (TPRM), Country Legal, outsourcing committees) to ensure compliance with local data transfer and outsourcing requirements.• Implemented strategies to achieve timely, compliant clearances through standardisation and automation. • Developed subject matter expertise in relation to Citi control systems and use of IBM Business intelligence software for data analysis. • Restructured operating processes and procedures in response to regulatory changes in Europe (GDPR).• Managed compliance for priority initiatives, drafted in response to geopolitical threats achieving country clearance within tight timescales. • Provided support, guidance, and training to the global team on change management. • Engaged with Data Privacy Office (DPO), on completion of Privacy Impact assessments (PIA)• Updated control systems with timely status updates for transparency providing a clear audit trail.

Citigroup Inc- Securities Settlements (Equities)Formed and managed a client relationship team within Equity Settlements to provide ‘Platinum’ clients with a best-in-class service to gain a competitive advantage and retain/increase business.• Managed operational, market and reputational risk associated with high value trade settlements.• Monitored team to ensure trades were settled in a timely and complaint manner. • Identified risks and ensured appropriate controls and escalations. • Motivated the individuals and team to regularly exceed performance targets.• Conducted monthly and annual reviews with staff, providing appropriate coaching and support and constructive feedback.• Reviewed team activities on an ongoing basis, identifying opportunities to improve performance. • Provided insight and analysis on business performance against metrics and contributed to review meetings with Platinum Clients.

Managed a sales team to sell savings and investment products compliantly in a targeted environment. Provided coaching/support to develop my team and managed performance.

Motivated a team and individuals to ensure Service Levels were consistently met.• Conducted monthly and annual reviews with staff, providing constructive development feedback.• Coached and supported individuals to achieve their full potential.• Competent overseer under the Financial Conduct Authority.• Ensured Regulatory and legislative requirements adhered to and maintained by the team.• Quality Assurance process fully embedded within Team.• Adherence to the FCA regulatory system.• Management of Complaint Team

Led a targeted review of Prudential Pensions sold during a defined period in line with Government legislation on the mis-selling of private pensions.• Input into the design of systems and procedures to complete the government review within a non negotiable 2-year period, to avoid further government sanctions.

Responsible for the direct sales of custom-made carpets to the hotel and leisure sector in Northern Ireland.• Established and developed relationships with key buyers and designers to expand the market and achieve sales targets.