Mark Mcbrearty Email & Phone Number

Glasgow, Scotland, United Kingdom

Stratford Upon Avon/Glasgow

- Responsible for the successful implementation and adoption of NFUM’s CRM platform (Microsoft Dynamics). - Management of a national team of CRM Change Specialists.

Glasgow, United Kingdom

Support the implementation and increase adoption of Microsoft Dynamics across NFUM’s agency network. Management of key relationships internally to ensure delivery of functionality enables business benefits.

Glasgow, United Kingdom

- Responsible for the oversight and influence of our strategically aligned annual sales activity plans and activities in order to deliver desired GI, Financial Services and RMS sales- Responsible for the management of sales performance to ensure the effective delivery of sales targets, taking appropriate corrective action as required to address any.

Glasgow, United Kingdom

Responsible for achieving sustainable profitable growth within General Insurance, Financial Services and Risk Management across a panel of appointed representatives in the west of Scotland.

Glasgow, United Kingdom

• Responsible for GI performance across the UK for Nationwide and Dunfermline Building Society. Managing performance across 132 branches including support provided to all Mortgage Consultants and Area Managers within.
• Account Management of Nationwide and Dunfermline Building Society relationship, weekly meetings with Area Directors and District Managers to help manage performance
• Coaching and on going training for all Nationwide Home Insurance sold face to face, branch, telephone and internet including Mortgage Consultants, Branch and Banking Managers.
• Trading meetings held with both UKI and Nationwide to review performance and support challenges
• Support provided for external marketing and internal engagement material
• Review of trend performance across all channels including Aggregators

North England And Scotland

• Responsible for driving the Groups Private Insurance proposition across the UK supporting 170 Private Banking Managers in RBS and Natwest.
• Top performing Relationship Manager in the UK in 2012 (145.6% to plan) and 2013 (132.7%)
• Quarter on quarter business uplift during 2012
• Branch/home based appointments with high net worth clients to promote proposition and provide suitable solutions
• Working with Appraisers to assess Insurance requirements for clients
• Worked closely with Private Banking partners to build book of business

• Sales & Service manager for Private Insurance proposition which offers High Net Worth clients a portfolio insurance product. Product offered across multi brands including RBS/Natwest/Direct Line Select and Coutts..
• Worked on product design, creating call guide and routes to market for a bespoke insurance proposition
• Customer satisfaction results consistently above 94%
• Recruitment of staff for sales & service teams
• Data analysis for all performance areas reporting to Senior Management
• Daily management of client portfolio across multiple brands

• Responsible for coaching and developing 4 Team Managers, 4 Team Leaders and approx 65 FTE. Exceeded challenging customer service and sales targets allowing centre to be no.1 site within 3 months.
• Top performing department in UK, creating an environment of “asking for the business”
• Increased performance across all KPI’s in department
• Helped generate personal lending of £3.9 million
• Exceeded sales plans by implementing robust sales strategies and procedures, achieved 56% of the year’s sales plan in first quarter, top site for sales per FTE every week
• Sickness reduced for department 18% to 4% through Attendance Management

• Top performing team in UK across 60 teams
• Coached, developed sales team (14 - 16FTE) to exceed set objectives
• Utilised internal KPI’s to analyse department performance trends to support senior management
• Development and training of 9 new Team Managers, supporting recruitment drive within department
• Deputising for Department Manager and assisted Senior Leadership team with customer campaigns
• Led project work for site improvement on achievement of a balanced scorecard