Mark Mccague Email & Phone Number

Pittsburgh, Pennsylvania, US

• Manage portfolio of over 30 Third Parties within Asset Management and Corporate and Institutional Banking Lines of Business to ensure compliance with ETPM program.
• Lead the Risk Evaluation and Plan, prepare documentation and conduct Business Reviews and Oversight meetings for five Critical Third Parties.
• Facilitate regular checkpoints with Third Parties and program Risk Stewards to share feedback from the Line of Business and review policy interpretations.
• Develop and present documentation regarding engagements with significant impacts for the appropriate risk committee to review and approve.
• Oversee contract compliance ensuring Service Level Agreements are met as well as the execution and renewal of the contract and Statements of Work.

Pittsburgh, Pennsylvania, US

• Led the development of a Quality Assurance function to measure the effectiveness of the ETPM program and opportunities for improvement.
• Directed a 3-person team in the review of Ongoing Monitoring activities for Critical Third Parties which led to the identification and remediation of issues in 62% of the submissions.
• Designed and implemented In-line Quality Control process for the engagement risk assessment to ensure the appropriate risk elements were identified and mitigated.

Pittsburgh, Pennsylvania, US

• Chief driver in the successful transformation of the vendor management program from a decentralized database program to a centralized GRC platform as required by regulators.
• Directed and provided strategy to various Lines of Business in support of the SRM program ensuring successful process implementation and compliance.
• Led work stream in developing an enterprise-wide Third-Party Scorecard to gather key performance indicators and provide holistic view of supplier performance.
• Oversaw risk-based due diligence on-boarding and management of over 200 Third Party relationships that supported the Mortgage Line of Business.

Jacksonville, FL, US

Directed three of the top ten client relationships for the LSI Appraisal Division representing approximately 50% of the business unit’s total revenue; leveraged a prior relationship with JP Morgan Chase to increase order volume by over 200%; served as escalation point/customer-voice to effectively address customer disputes; managed daily communication to.

US

Expanded this title company’s relationship with JPMorgan Chase based on prior contacts; supervised contract completion and overall satisfaction of several key customers, while continually growing the pipeline; facilitated all senior-level client review meetings and tracked client issues/action items to resolution

Milwaukee, Wisconsin, US

Provided strategic planning and daily management to Fortune 500 financial institutions that ranked in the top 20% in revenue for Fiserv; single point of contact while coordinating all client interaction ensuring satisfaction and reporting to executive management on any opportunities or issues.