Mark Mcclellan Email & Phone Number

Madison, Wisconsin, Us

Escalation Contact for Tier 3 Support.Automate front end WebApps for fully automated testing using Selenium.Automate back end APIs using Selenium / RanorexActively work Technical Support cases that could not be resolved by Support.QA new application development changes before deploying to production.Deploy new application changes to the production environment.Maintain and troubleshoot any issues with the production and development environments.Document QA steps and create test cases for each individual proprietary application.Train users on current proprietary applications and changes to those applications.

Burlington, Ma, Us

Escalation Contact for Tier 3 Support.Actively work Technical Support cases that could not be resolved by Support.QA new application development changes before deploying to production.Deploy new application changes to the production environment.Maintain and troubleshoot any issues with the production and development environments.Document QA steps and create test cases for each individual proprietary application.Train users on current proprietary applications and changes to those applications.

Escalation Contact for Tier 3 Support.Actively work Technical Support cases that could not be resolved by Support.QA new application development changes before deploying to production.Deploy new application changes to the production environment.Maintain and troubleshoot any issues with the production and development environments.Document QA steps and create test cases for each individual proprietary application.

Escalation point for Technical Support before reaching out to R&D.Serviced and installed Proprietary Platform BeyondTXT on all Windows based machines (windows 2000, Windows XP, Windows Vista, Windows 7).Serviced and Installed proprietary distribution methods for BeyondTXT platform to customer based servers. This included file based results (FTP), printing results to remote printers, interfacing results via HL7 to customer systems.Troubleshot and serviced local computer systems for virus', malware, driver incompatibility, and much more to restore them to working states.Rebuilt, re-imaged, and shipped PCs acrossed the United States.Troubleshot basic Medical transcription hardware, such as foot pedals and Lanier telephony digital equipment to dial into AS400 and other similar systems.

Serviced and installed Proprietary Platform BeyondTXT on all Windows based machines (windows 2000, Windows XP, Windows Vista, Windows 7).Serviced and Installed proprietary distribution methods for BeyondTXT platform to customer based servers. This included file based results (FTP), printing results to remote printers, interfacing results via HL7 to customer systems.Troubleshot and serviced local computer systems for virus', malware, driver incompatibility, and much more to restore them to working states.Rebuilt, re-imaged, and shipped PCs acrossed the United States.Troubleshot basic Medical transcription hardware, such as foot pedals and Lanier telephony digital equipment to dial into AS400 and other similar systems.