Mark Mccowan, Ctie Email & Phone Number

• Through my work with the Training and Implementation team, I was instrumental in fostering a high-touch, collaborative environment.• Enhanced trainer-client interactions, ensuring effective communication and support.• Transitioned to the Sales team, showcasing my versatility and adaptability.• Gained a comprehensive understanding of the cloud-based product, Tres.• Cultivated expertise as a remote worker, with a strong focus on self-motivation and discipline.• Initiated my journey in the supplier domain of travel technology.• Deepened my passion for client relationships, recognizing their significance in the travel technology industry.• Emphasized the critical role of customer engagement in high-touch industries.

Memphis, Tn, Us

Board of Trust/Volunteer Coordinator/Executive Committee/Vice Chairman–OPERA MEMPHIS, TN• Host, 1st Annual Volunteer Meet and Greet, Clark Opera Memphis Center• Chair, Opera Memphis Annual Gala• Committee Member, Annual Wild Game Dinner• Housing Sponsor, Guest Artist

• Collaboration with preferred suppliers of Virtuoso in managing events• Destinations and Experiences Committee Member Virtuoso• Collaboration Team Member South Central Region• Creation and execution of a training program for newly hired independent contractors• Keeping track of sales generated by independent contractors through invoices and company reports• Dissemination of travel documents throughout the office, including setting up of client profile.• Administration of the company's website, social media, and business development websites in partnership with consortium Virtuoso• Working with company representatives in organizing appointments• Planning, coordination, and facilitation of independent contractors' trainingClient Base Expert• Fulfillment of role as training manager for Clientbase and Trams back office; as well as an administrative assistant for three different owners• Preparation of travel itineraries based on individual and group needs and requests

• Attainment of a 10% increase in overall sales totaling more than $17M• Achievement of #1 ranking in sales increase over plan for Spring 2004 and #3 in Fall 2004 within the region; as well as #1 ranking in the company for phone capture rate• Driving force in generating a significant increase in profitability through the creation of the Capabilities Division of responsibility, which involved efficient utilization of bottom-line operational procedures• Strategic direction of seven store openings within the region, encompassing Houston Galleria in Houston, Texas; Mall of America in Minneapolis, Minnesota; Lakeside Mall in New Orleans, Louisiana; Castle Mall in Indianapolis, Indiana and Dallas Galleria in Dallas, Texas led to companywide new operational systems• Worked with third-party brands, NARS | POUT | Christian Dior | Aura Science (Exclusively Developed for Victoria’s Secret Beauty).• New Orleans District was the official test market for Victoria’s Secret Beauty

San Francisco, Ca, Us

• Direction supervision of approximately 80 employees, responsible for generating an annual volume of $2.3M• Driving force behind the attainment of sales plan by 38% against comparable store sales• Facilitation of in-store visual training for the entire team, thus improving organizational operations

New York, Ny, Us

• Instrumental in bringing the following positive business impacts:• Lowest shrink results and turnover rate in the district and region from 1997to 2000; and• Identification of more efficient methods to distribute and allocate merchandise within the company as a key member of the Distribution Team• District Manager in training

Ctie, Certified Travel Industry Executive, Tourism And Travel Services Management

Bachelor Of Arts - Ba, Cosmetology And Related Personal Grooming Services