Mark Mcfall Email & Phone Number

•First point of contact for providing Developer program support via email and phone.•Responsible for ensuring Developer satisfaction by providing thorough, timely, complete and well written email or phone responses. •Resolution oriented, self motivated, and work cohesively in a dynamic team environment. •Adequately communicate and work cross functionally with other support and escalation teams to ensure provider needs are met.•Effectively discern source of repeat issues and call drivers through root cause analysis Utilize all required tools and resources to effectively handle developer issues and support request

Roseville, Ca

Hired as Specialist in May 2009. Talents were quickly recognized and asked to participate in extended Specialist roles including Personal Shopping, iPhone Expert, Creative Foundation and then Expert position.Strong team player with a passion for sharing knowledge and influencing behaviors. Act as the voice of the Red Zone: provide feedback and insight on Apple products, people, and processes to Store Leaders, Market Support, and Apple partners.Leverage knowledge to achieve exceptional KPI’s including: top quartile performance in sales per hour and units per hour. Ranked as a top performer in the market for the past three years. Took on the task to create a Sales Training program that would inspire Specialists and new hires to achieve sales results. Implemented this presentation in Apple's core training.Strong focus on in-the-moment mentoring to inspire Specialists on new initiatives.

Managed operations and customer relations of a successful Graphic Design business. Solid grounding in prepress with a focus on customer stability and satisfaction. Developed creative print solutions for clients through concept, strategy, execution and production, resulting in client visibility and significantly increased company revenue.Established a professional DVD studio, offering clients DVD production in all areas including theme specific menus, customized slide shows, specialty navigation, Dolby 5.1 audio, and video transferring, encoding and disc duplication. Established client relationships and customer satisfaction by creative thinking and on time delivery leading to a financially successful business with clients ranging across the globe.

Managed and coordinated the production of five annual catalogs. Managed projects of all jobs submitted by marketing coordinators and delegated workflow to designers. Additionally managed budgets and oversaw print buying, scheduling of maintenance, final proofing, outputting to print vendors, press checks and upkeep of Mac computers. Acted as liaison between the Manager of the Marketing department and customers.Designed innovative collateral resulting in a leading practice to include clients at the National level: AAA, American Express, Virtuoso and Carlson Wagonlit.Proactively redirected unnecessary jobs from the Marketing department to save money and time for the department. Reduced the company budget by managing a cover photo shoot for annual catalogs. Actions included new quotes and rescheduling resulting in a savings of more than 25% of the year before costs. Negotiated all print buying and color correcting fees to save the company nearly $60k during this time.Worked in a team environment managing a staff of up to five Graphic Designers, successfully collaborating with a wide-range of people and personalities. Was responsible for training the design staff on guideline standards, new software and archiving a digital library of more than 250k images

Oversaw design concept, final layout and account management. Worked for diverse clients, engaging each client to learn project needs to establish customer satisfaction. Designed and produced print-ready collateral including newsletters, circular ads and direct mail for such clients as Ross Stores, San Jose Repertory Theatre, San Jose Symphony, Alexian Brothers Hospital, Handyman Connection, Comerica, Goodwill, Le Boulanger and others. Specialty projects included designing marquee posters for upcoming shows for The San Jose Repertory Theatre and a Bilingual Employee Handbook for Le Boulanger.

Organized, designed, researched, and produced a bi-monthly publication on Led Zeppelin. With a circulation of more than 500 magazines, worked with several printers to locate, negotiate, and obtain the lowest price available, with a guarantee to produce six magazines per year. These negotiations resulted in an adequate amount of savings for publications resulting in additional time to build a subscription base. Utilizing the publication clients base, created a mail order business specializing in selling all licensed Led Zeppelin products leading to profits for the publication. Additionally responsible for marketing and ad sales.Published two 120-page specialty books on Led Zeppelin.

Graphic Design

Multimedia

Hospitality Management