Currently have product manager responsibility for document collaboration, productivity and email suites.-Led cross-functional teams in identifying opportunities and driving the delivery and performance of digital and technology products, collaborating closely with internal stakeholders and partners-Applied User Centered Design and Design Thinking methodologies to design and implement multi-platform technology and digital solutions, resulting in enhanced customer experiences and improved KPIs/KRIs-Developed and executed comprehensive product strategies, visions, and goals, aligning innovation types and investments with portfolio-level objectives and market offerings-Managed the Digital Platforms portfolio, creating compelling business cases and securing funding for technology investments while ensuring adherence to EPMO processes and procedures-Utilized data-driven insights and analytical rigor to measure and report on product performance, guiding continuous improvement efforts and strategic decision-making processes-Mentored and provided guidance to team members, serving as an escalation point for issue resolution and risk mitigation to ensure successful project delivery and stakeholder satisfaction

Created a multi-tier application virtualization platform utilized by third-party partners. Spearheaded the management of a virtual desktop farm consisting of 10,000 machines, ensuring its smooth operation and maintenance. Identified and addressed high availability and fault tolerance vulnerabilities to minimize potential business disruptions.-Developed and implemented a virtual application infrastructure, resulting in a 30% increase in virtualization capacity-Achieved timely resolution of critical outage incidents impacting the business while effectively identifying and addressing the root causes

Oversaw the global on-call management of the Windows server platform across all countries and data centers. Designed streamlined tools for seamless global deployment of Windows servers, minimizing manual intervention. Implemented a virtual desktop lab to facilitate load time testing of production content by developers.-Created a worldwide automated Windows Server deployment procedure, resulting in a 50% reduction in deployment time-Implemented a self-service environment for testing the performance of virtual desktop applications