Mark Mcgran Email & Phone Number

Perth, Western Australia, Australia

Overseeing daily operations to ensure high standards of satisfaction and property maintenance. Monitor budgets, control costs, and ensure compliance with health and safety regulations. Additionally, Liaising with vendors, overseeing inventory, and implement marketing strategies to maximize occupancy rates. Regularly reviewing performance metrics and conducting staff training sessions are also key responsibilities. Effective communication and problem-solving skills are essential to maintaining smooth operations and enhance the guest experience. Managing staff, coordinate housekeeping, and handle guest inquiries and complaints.

Joondalup, Western Australia, Australia

Driving Instructor (Owner) of Super Easy Driving School. Covering the Joondalup & Butler driving test areas from Alkimos to Whitfords. Specialising in students with anxiety.

Perth, Australia

Core Responsibilities• Responsible for influencing the company's corporate development, account management and management of implementation teams to ensure that the company's annual revenue target is exceeded.• Development of comprehensive annual strategic sales plan, including prioritized industry segments and focus areas of company service offering for further pursuit – to be updated quarterly throughout the year.• Prepare Key Account Management Plans including white space mapping• Work with the global account teams to create key metrics, KPI's and forecasting models to monitor and improve execution• Analyse and evaluate the effectiveness of sales methods, costs, and results• Develop and manage sales budgets alongside the Director corporate development• Improve profitability through pricing and product/services mix• Stay abreast of trends and how they affect clients' business and development initiatives• Identify and help develop strategic relationships with potential clients and partners from the opportunity lead phase through the contract phase• Run the pitch process, including assessing initial opportunities, collaborating with key internal stakeholders on deliverables, and interfacing with prospective clients• Develop proposal and pitch materials, including case studies, initial point of difference on prospective clients' business, strategic presentations, and written components of a proposal• Build and maintain strong, long-lasting customer relationships• Develop a trusted adviser relationship with key customer stakeholders• Identify opportunities and collaborate with the sales teams to ensure growth attainment• Management of existing business with timely and accurate reporting both internal and external. • Establish and implement short and long-range goals, objectives, and operating procedures

Level 11, 109 St Georges Terrace, Perth, Wa, 6000

Fulfilled customer needs by providing unmatched service and solutions from an accredited set of products. Maintained proactive customer management by being a trusted and influential advisor. Engaged customers at every opportunity to identify immediate and long-term needs. Understood local market competition and opportunities to build relationships with local third party suppliers Effectively built and managed the portfolio to meet activity targets. Provided a great customer experience of consultative selling through client financial and management report analysis to Private Clients.

London, United Kingdom

I was offered an incredible opportunity to set up Westpac’s Premium Banking department in the city of London, on a one-year secondment. Westpac have had an Institutional banking presence in London for 160 years but have not had a dedicated department to look after the Australian high net worth expatriate individuals.I built up a new portfolio of high net worth expatriate individuals from scratch. This was achieved by leveraging off the existing contacts in Westpac Institutional Bank and by networking in the expatriate arena. Attending top end networking events at the Australian High Commission and by joining and cultivating many networking hubs in London. Within one year built one of Westpac’s top revenue performing portfolios in the world. The model was a proven success and after my year in London, they replaced me with two Relationship Managers, which increase to five by mid-2014. I was offered a promotion to an Industry Specialization Relationship Manager on my return to Perth in the Mining and Natural Resources sector.

Perth, Australia

An autonomous role involving building strong relationships with key industry stakeholders by having strong business development capability as well as highly developed stakeholder management skills for both internal and external stakeholders.Understanding clients needs and issues and then implementing strategic structured plans to help them achieve their goals. Then monitoring their progress and giving on going advice and consultancy.Skilled in conducting needs based conversations across the industry (Mining and Natural Resources) centralised offering as well as the full spectrum of consumer banking and wealth needs, from transaction, savings, investments, protection to lending, business and consumer.Demonstrating a passion for focusing on specific industry segments and willingness to drive and champion the specialisation concept within the Premium business.High performer with ability to acquire new business and grow existing portfolio through superior business development activities in challenging markets.

Perth, Australia

Delivered the highest possible sales productivity of consumer lending products and services through being passionate about people and challenging the status quo. Driven by Exceptional customer service Selling of mortgages, credit, insurance and new accounts Delivering consumer lending products and services to high net worth customers inside and outside of standard working hours and offsite at customers requests. Proactive generation and on-going nurturing of a referral network. Cold calling and lead generation. Maximizing the Banks profit by exceeding all sales targets. Business development is a major area of expertise.

Scotland

Proactively managed and developed a portfolio of high net worth personal customers to ensure high levels of customer satisfaction, retention and sales. Achieved and exceeded objectives for sales and income growth through the delivery of outstanding customer service. Further areas of expertise were lending, mortgages, investments, face-to-face appointments and insurance sales. Key competencies: achieving excellence, influencing, communicating, building understanding and trust, developing people, collaborating for success, gathering information and finding solutions. Other roles in the Bank within those seven years have been Business Banking Manager and a Customer Adviser.