Mark Mclaughlin Email & Phone Number

Wishaw, Gb

Edinburgh, Scotland, Gb

Edinburgh, Scotland, Gb

Test Manager for Customer Index (CI) upgrade programme (this included migration to AWS cloud as well as a technology upgrade). This was a material migration of a business critical system (CAT A) which every customer facing system (as well as Fraud systems) in the bank accessed for customer authentication and new business boarding. This required a significant amount of co-ordination of multiple test teams to deliver. Test Managed a number of smaller pieces of work in parallel with CI Migration including smaller upgrades, Audit Requirement remediation work, Windows 10 baseline testing and support of business testing. Defect Manager for PSD2 programme.Programme Test Manager for a multiple programmes of work (Storm and Dakota). Responsible for all test activities across the programme including Unit Testing, 3rd party ST and SIT, UAT and NFT. Single point of contact for all test activities across the programmes. Also responsible for all Test Governance and Assurance. Led a number of test process improvement initiatives as well as input and review of others including facilitation work. I also carried out test process training for other team members and business personnel. Line Manager and mentor responsibilities.

Edinburgh, Scotland, Gb

Programme Test Manager on multiple large Tesco Bank programmes:CI MigrationStormDakotaTest Engineering Lead for "Borrow" Agile Value Stream covering two Agile Release Trains with a total of five Feature Teams where I am accountable for all test deliverables, strategy and process adherence as well as providing Agile coaching and team training to future proof skillsets.

London, Gb

Test and Assurance Manager on "True North" HR Transformation programme - Peoplesoft to SAP SuccessFactors migration (including legacy data ETL). Introduction of a new Service Now portal. Introduction of Mulesoft data transfer software.Test Workstream Lead for People Insights – HR MI Reports.Test Workstream Lead for Transient State Solution project (interim solution to continue payroll, variable compensation, etc. for non-migrated countries). Test Manager responsible for co-ordination of E2E UAT execution activities for SAP SuccessFactors. Responsible for Test Approach creation and test planning (schedules etc.), Senior Stakeholder management, Defect Management and process definition, MI reporting, day to day management of business test teams. Responsible for co-ordination with 3rd party suppliers and test teams – monitoring their progress against schedule for all test deliverables as well as review of test phase exit criteria (based on Programme test strategy).Conducted a number of fundamental test process, defect management and Quality Centre/ALM training sessions for UAT teams. Provided Test Assurance to Service Now implementation.

Gogarburn, Gb

Test Manager for introduction of Apple Pay for the Williams & Glynn divestment programme.Cancellation of W&G programme brought this role to an end prematurely.

The Hague, South Holland, Nl

Portfolio and Programme Test Manager responsible for all aspects of Functional and Non-Functional testing at Programme and Digital Portfolio levels. I was both Programme and Portfolio Manager concurrently at Aegon. Portfolio Test Manager in charge of “Digital” – Online customer portal for pensions and ISA. Programme Test Manager for Multi Channel Upgrade Programme (moving several £Bn of business to new platform). Multiple concurrent long term streams of work across the entire Aegon estate. Management of Functional and Non-Functional Testing. Planning, Estimation and resource management. Waterfall and Agile methodologies employed. Test Management, Test estimation, production of Test Strategies, Process improvement and overall management of all test activity from engagement through to Project closure, Sign-off and Release Management. Senior Business and Project Stakeholder management on multiple concurrent projects across different releases.

Middlesex, England, Gb

Test Team Leader for a range of Supply Chain applications covering Sales and Engineer Logistics & Job Management and the introduction of new products. Small to Large, Strategic projects (several £million). Multiple concurrent projects.End to End Test Team Lead for a Mobile Technology (new mobile device and software) project replacing the current technology used by over 3000 field engineers. Agile Methodology was adopted for project delivery as well as a significant amount of Test Automation (QTP) of this system of systems.Requirement review/input and stakeholder engagement, Test Management, Test estimation, production of Test Strategies, Test Plans and overall management of all test activity from engagement through to Project closure and Warranty support as well as Risk & Impact Assessment of changes, Sign-off and Release Management.

A UK wide Consultancy offering Professional Test Consultancy to a range of high profile clients. Part of the NCC Group. Clients: National Australia Group Royal Bank of Scotland Lloyds Register Created and delivered a Tester Training programme for candidates with no previous experience. This training covered the full testing lifecycle from an introduction to consultancy and testing fundamentals & best practices through to Defect Management, Reporting and project closure. The aim was to take people with no test experience and train them to a level that allowed them to perform competently on a client site. I managed these candidates when they were placed on the client’s site (RBS). Documented a Test Approach for Lloyds Register (Shipping Maintenance). Service Delivery Manager (2010 - 2012) for SDLC Ltd. across all RBS sites – Client engagement and Line Management of approx. 40 Testers, Business Analysts and Project Managers Deputy Service Delivery Manager for SDLC on National Australia Group site – Line Manager for approx. 20 Testers and Business Analysts. This included carrying out performance reviews for a number of staff.

Gogarburn, Gb

UAT Team Lead on a rolling release programme for RBS’ Relationship Management Platform (RMP). 3 teams of 5 resources working on separate streams of work. Responsible for: Management of Test Teams and Test Process Improvement on multiple concurrent projects and ownership of all UAT deliverables. Test Planning & Estimation feeding into Overall Project Plans. Management of Testing Budget. Test documentation creation and ownership (Overall Test Strategy, Test Plans, Progress reporting (daily and weekly showing progress against plan), Test completion reports) for dissemination and discussion with all project stakeholders. Management of Mercury Test Director setup and updates to facilitate progress and summary reporting as well as the demonstration of UAT requirement coverage. This also formed a historic record of the UAT performed on any given project on the programme and helped feed into the creation of a comprehensive regression test suite with subject matter expert input and sign-off. Co-ordination with other test, development and business teams sharing applications, access and test environments. Co-ordination and management of defects, defects fixes and deployments to test environment with Build and Deployment teams. Owned Defect Management and organised daily defect calls wherein I set the agenda to expedite defect fix turnaround. Release Management aspect of the role was to ensure adequate test coverage and process, procedural and Regulatory compliance so that the UAT and Project exit criteria were met. Service Delivery Manager for SDLC Ltd. across all RBS sites – Client engagement and Line Management of approx. 40 Testers, Business Analysts and Project Managers.

System Test Team Lead on Financial Services Authority (FSA) mandatory projects (some as large as £3m). Projects include: Siebel, SEPA MI reporting, Teller, PCAC (personal current account charging), Account Opening, as well as Business Objects Data Integrator (BODI) Upgrade and Data Warehousing projects. Responsible for: Project System Test resource management, Test Planning & Estimation Creation and ownership of Overall Test Strategy (OTS) and Master Test Plan (MTP) Test documentation creation (Test Plans, Progress reporting, Summary reporting “End of test reporting”) Test Co-ordination with other test and business teams sharing applications and environments Other duties as per RBS role Deputy Service Delivery Manager for SDLC on National Australia Group site – secondary Line Manager for approx. 20 Testers and Business Analysts. This included carrying out performance reviews for a number of staff.

Reston, Va, Us

Clients BP Scottish Power Alfred McAlpine Test Manager: BP (ETAP HA project value circa £1m, IP Remediation, Documentum & Maximo Disaster Recovery project value circa £400k) and Alfred McAlpine Business Services (Oracle Front Office Work Management, Sales & Pipeline Management, Business Intelligence and Service Delivery - value circa £11m). Senior Tester: Scottish Power (Maximo) and Scottish Executive (Planning Permission Portal)

Houston, Texas, Us

Clients: Devonport Royal Naval Dockyards London Underground Limited British Telecom Test Lead on BT PIPeR Project for a bespoke Document/File Management System used on PIPeR Project (sub-component of PIPeR - value £2.5m). Analyst: Conducted an Asset Interface Study for London Underground Limited. Analyst: Part of the Performance and Verification Testing team on the MoD D154 project - Asset Management Systems & Safety Related Maintenance of the 9 Dock nuclear facilities at Devonport Royal Naval Dockyards, Plymouth

Ca

Responsible for the testing and diagnosis of faults on TN-1X telecomms system printed circuit boards.

Bachelor Of Science (Bs), Applied Physics

Istqb Advanced, Test Manager

Introduction To Automation Testing

Introduction To Performance Testing

Scrum Master Training

Iseb Intermediate, Software Testing

Iseb/Istqb Foundation, Software Testing

Safe Agile