Mark Mcmahon Email & Phone Number

Newcastle Upon Tyne, United Kingdom

Coaching, leading and developing a team of customer sales agents to achieve challenging targets set by the business. Selling boilers to domestic and commercial clients. Internal and external stakeholder management, reporting and project leading to transform the business from a customer service centre to a sales centre of excellence.Key Achievements:• 55% uplift on domestic sales from March 2015 to April 2015 • 79% uplift week one to week two and 86% from week one to week six.… Show more Coaching, leading and developing a team of customer sales agents to achieve challenging targets set by the business. Selling boilers to domestic and commercial clients. Internal and external stakeholder management, reporting and project leading to transform the business from a customer service centre to a sales centre of excellence.Key Achievements:• 55% uplift on domestic sales from March 2015 to April 2015 • 79% uplift week one to week two and 86% from week one to week six. (105% to target)• Highest scoring team in British Gas for call quality in May 2014 – 83%• Project managed a successful transition of work between sites• Target setting and day to day team leadership• Performance management in line with KPIs• Production and delivery of MBR presentations when stepping up for Ops Manager Show less

* Focus on all MOP and MAM activity - including warrant activity, emergency jobs and faulty meters* AMR New Connection management* Internal and external customer relationship management* Day to day account management tasks including compiling customer reports, attending face to face and telephone meetings* Target setting and day to day team leadership* Performance management in line with key KPIs

* Working with 16 - 25 year old, vulnerable, homeless people* Setting up benefits* Assisting with job seeking* Supporting to achieve permanent accommodation* Drug and alcohol trained* Building management - including the safety of all residents

Newcastle Upon Tyne, United Kingdom

* Handling inbound calls with a large variety of queries from customers of all nationalities* Constantly achieving target of quality and speed* Continued work on KPIs and Projects set during time as a Team Leader* Training delivery for new colleagues

Newcastle Upon Tyne, United Kingdom

* Team management of up to 15 call centre agents* 1-1, coaching, training, team meetings and department briefs* Point of escalation and source of knowledge* KPI and Project management including complete overhaul of British Airways Executive Club and OnBusiness Loyalty Programmes* Managing budgets

Newcastle Upon Tyne, United Kingdom

* Data entry for bond maturities* On the job training of new starters

A Level, Business Studies & It, C & D

Gcse, 11 Gcse'S, 2X A, 5X B, 2X C, 2X D