Mark Mcshane

Mark Mcshane Email and Phone Number

Senior Digital Analyst - VINCI Facilities @ VINCI Facilities
ayot saint lawrence, hertford, united kingdom
Mark Mcshane's Location
Greater London, England, United Kingdom, United Kingdom
Mark Mcshane's Contact Details

Mark Mcshane personal email

n/a
About Mark Mcshane

Mark Mcshane is a Senior Digital Analyst - VINCI Facilities at VINCI Facilities. He possess expertise in facilities management, service delivery, cafm systems, cafm, system administration and 18 more skills.

Mark Mcshane's Current Company Details
VINCI Facilities

Vinci Facilities

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Senior Digital Analyst - VINCI Facilities
ayot saint lawrence, hertford, united kingdom
Website:
vinci-facilities.co.uk
Employees:
2810
Mark Mcshane Work Experience Details
  • Vinci Facilities
    Senior Digital Analyst
    Vinci Facilities May 2023 - Present
    London, England, United Kingdom
    View
  • Canary Wharf Group Plc
    Fm Systems Administrator
    Canary Wharf Group Plc Jan 2009 - Present
    London, United Kingdom
    View
  • Carillion
    Sainsbury Planning & Asset Manager
    Carillion Nov 2008 - Mar 2009
    View
  • Alfred Mcalpine
    Subject Matter Expert - Helpdesk & Service Delivery
    Alfred Mcalpine 2007 - 2008
    Providing operational perspective to IT Project in the development and implementation of Front and Back office systems. Responsibility for the development of the Helpdesk, Asset Management and Business Intelligence aspects of the project. Consultative responsibility on the back office Accounts, Procurement and HR systems
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  • Alfred Mcalpine
    Facilities Helpdesk Manager (Bank Of Ireland)
    Alfred Mcalpine Oct 2006 - Sep 2007
    County Dublin, Ireland
    • Responsible for the helpdesk team and system on day to day basis, ensuring that quality and availability standards set out in the service level agreement are met• Assist in operational and client reporting including the co-ordinating and undertaking of customer and client satisfaction surveys• measure customer service against service level agreements and implement required provision• Manage provision of service in accordance with the contract specific procedures• Provide support and advice to helpdesk team• Developing the team by providing and arranging detailed training plans along with providing day-to-day line management support• Liaising and reporting to senior management and the client
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  • Alfred Mcalpine
    Facilities Support Centre Team Manager (J Sainsbury, Airbus, Yorkshire Water)
    Alfred Mcalpine Nov 2005 - Oct 2006
    Glasgow, United Kingdom
    • Supervising helpdesk team on a day to day basis• Deputise for Facilities Support Centre Manager• Conducting formal team meetings and one to ones• Arranging team structure and rotas to manage task volumes• Agree targets for team in relation to their individual performance and as a team and agree measurements to capture key information• Identification of training and development plans for team and liaison with FSC Manager and FSC Trainer to implement plan• Accountability for customer service levels• Managing tasks to completion in order to meet client SLA's• Control work processes and delegate workload to match operational need• Meeting agreed targets as measurement of the performance of the team• Assist in development, implementation and maintenance of operational procedures• Rolling out new processes and procedures• Liaising with Alfred McAlpine facilities management teams and service partners• Liaising with customer/client• Resolution of client issues and set/manage expectations
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  • Alfred Mcalpine
    Helpdesk Analyst
    Alfred Mcalpine 2005 - 2006
    Glasgow, United Kingdom
    Call Handling: Busy client focused Facilities helpdeskCall/Task ManagementProgressing calls, passing tasks to relevant external service providers using Concept Task Management SystemProgressing and managing tasks to completion in order to meet client specific SLAsLiaising with McAlpine facilities management teams and service partnersAccurate allocation of cost centres and cost codes ensuring relevant financial authorisation obtained for chargeable worksAccountable for customer service levels
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Mark Mcshane Skills

Facilities Management Service Delivery Cafm Systems Cafm System Administration Crystal Reports Concept Evolution Microsoft Sql Server Microsoft Office Data Analysis Database Administration Reporting And Analysis Facility Management Data Cleaning Data Collection Mobile Devices Mobile Device Management Employee Training Presentation Skills Problem Solving Sharepoint Nebosh Prince2

Mark Mcshane Education Details

Frequently Asked Questions about Mark Mcshane

What company does Mark Mcshane work for?

Mark Mcshane works for Vinci Facilities

What is Mark Mcshane's role at the current company?

Mark Mcshane's current role is Senior Digital Analyst - VINCI Facilities.

What is Mark Mcshane's email address?

Mark Mcshane's email address is ma****@****plc.com

What schools did Mark Mcshane attend?

Mark Mcshane attended Glasgow Kelvin College, Holy Cross High School.

What skills is Mark Mcshane known for?

Mark Mcshane has skills like Facilities Management, Service Delivery, Cafm Systems, Cafm, System Administration, Crystal Reports, Concept Evolution, Microsoft Sql Server, Microsoft Office, Data Analysis, Database Administration, Reporting And Analysis.

Who are Mark Mcshane's colleagues?

Mark Mcshane's colleagues are Baptiste Capiaux, Carl Brown, Nibo Yu, Salem Handoura, Irath Satour, Mathilde Garçon, Mohamed Faik.

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