Mark Medina Email and Phone Number

Responsible for maintaining the delicate balance of getting every possible customer approved and closed as well as upholding a high level of ethics and integrity on behalf of the dealership. Must also protect the assets by remaining compliant with state and federal regulations while offering vehicle financing to customers and providing them with a thorough explanation of aftermarket products,extended warranties and a complete explanation of manufacturer and dealership service procedures and policies.

Manage the relationships of Sprint prepaid brands (Boost Mobile/Virgin Mobile) and authorized retail operators as well as drive sales and increase brand awareness in the N FL market. Identify growth opportunities for all SPG brands, report on the strengths and weaknesses of competition and continue to grow strong relationships with business partners. Work closely with master agent/distributor partners to expand distribution footprint within assigned territory. Also responsible for exceeding sales quota monthly/annually targets as well as reducing churn/increasing ARPU goals (MoM/YoY).

Base management of 700 corporate liable enterprise accounts within the Business Markets Group (BMG)Develop long-lasting relationships with each business client as a direct point-of-contact through quarterly communication, utilizing monthly business objects reports, daily retention triggers, and accessibilityDaily proficiency of CRM via cloud server Salesforce.com to facilitate funnel and opportunity management, rate plan analysis, proposals, contractual agreements and churn prevention strategiesCollaborate with Solutions Engineers weekly to maximize profitability and competitiveness for each Android, BIS, BES or Microsoft proposal to meet our clients’ mobile solutions needsTeam lead for D&B Research performing 5 business credit escalations monthly resulting in approximately 20% growth in revenue per opportunity while fulfilling our clients’ business requirements

Administered all managerial requirements of corporate retail including hiring, scheduling, technical training of staff, audit compliance, marketing, Customer Satisfaction Index, sales and team leadership.Ensured corporate audit compliance quarterly through precise documentation of accounting, daily receivables, bank deposits, weekly inventory reconciliation, loss prevention measures, merchandising, payroll and expense reportsOutlined daily goals with sales staff through one-on-one coaching and weekly presentation meetings to maximize quota attainment and a superior Customer Satisfaction IndexAchieved annual average of 132% quota attainment of store and regionImplemented and administered new and existing corporate policies, sales incentives, sales goals and pricing

Implement a sales strategy to satisfy customer expectations while increasing profitability Researched, analyzed, and monitored market performance and competitive activity to capitalize on market opportunitiesImplemented a marketing strategy in order to provide customers with the most factual and accurate information regarding products and services