• Manage a group of technicians to complete projects, requests and incidents for Mercy West Hospital and 35 off-site locations throughout Cincinnati.• Make high level decisions on implementation of new facilities and department changes throughout Mercy Health.• Maintain SLA agreements for incident and request queues.• Coordinate asset disposal, network drops, peripheral installation and go-live support.

• Installed, supported, and maintained two server locations of over 100 physical servers.• Implemented a disaster recovery site with all core business functions.• Managed full server upgrade projects including data migration and application reinstall.• Supported company’s top level executives and their clientele with technology specific needs.• Researched and implemented innovative technology to offer to the end user.• Worked directly with vendors for research, evaluation, and procurement of products.

• Hired as IT Help Desk Analyst and promoted to system administrator after 3 months.• Guided the opening of international markets from an IT perspective in Australia, South Africa, and Puerto Rico.• Resolved any software or hardware issues for 120+ corporate employees, 20,000 consultants, and our Co-Location servers.• Managed 20+ ERP warehouse computers and printers.• Headed IT support and setup corporate events all over the country for conventions, training, business expansion events.• Supervised multiple interns for the IT Help Desk and corporate support.• Installed, supported, and maintained a server environment of over 50 different systems.• Developed and implemented processes and procedures for IT issues and resolutions.