Mark Meierhoefer Email & Phone Number

Lead process engineering and improvement initiatives for product support, manufacturing and base business operations.

• Managed client facing aspects of the Bank’s Electronic Discovery (Technology service chartered with gathering and preparing electronic documents for Legal, Regulatory, Human Resources, Audit and Compliance matters).
• Developed marketing strategies to commoditize eDiscovery services; built client relationships and established critical regulatory/legal counsel partnerships.
• Architected portfolio management framework including case metrics, prioritization and operational efficiencies.
• Provided regular executive-level briefings and reporting.
• Managed resources in forensic data collection, analytics and secure delivery.

• Reported directly to the CISO of Countrywide Financial during Bank of America transition.
• Responsible for transition / integration activities related to access management.
• Successfully led teams that developed a robust access validation, tracking and reporting methodology in order to re-validate 55,000 users to more than 100 critical applications in less than 90 days.  Note: this.
• Closed all outstanding access management regulatory audit findings within aggressive transition deadlines.
• Key participant in Bank of America’s Identity and Access Management project team responsible for defining requirements and conducting product evaluation to enable seamless Countrywide integration.

• Management of technology support department (Knowledge Management, Analyst Audit, Client Satisfaction and Management Escalations teams) that increased the effectiveness of all technology support operations.
• Developed and implemented methodology for eliminating resource intensive support calls.
• Implemented application support Management Escalation service for in 3 field based, revenue generating business units.
• Captured higher value customer satisfaction data more accurately by designing new, more innovative customer surveys with greater data manipulation and acquisition opportunities.

• Created and drove initiatives that allowed Countrywide business units to better leverage centrally managed technology resources.
• Managed regional and international IT activities; US expansion, change of security posture in India, and transition of subsidiary assets in the UK
• Developed and executed innovative initiative for delivering valuable IT Key Performance Indicators (KPIs) and IT Project Portfolio information throughout Countrywide business units.
• Advanced cooperation and synergy between Countrywide’s technology and business divisions for greater efficiency and cost savings.

• Operated a sourcing and sales corporation targeting Western US-based consumer products manufacturers of plastic packaged goods.
• Planned, capitalized and created a revenue generating company.
• Acquired source relationships with manufacturers and distributors of plastic packaging for resale to customer base.

• Managed product-specific (client systems) business for large organizations in Southern California.
• Played integral role in growing and maintaining high profile business in strategic market segments (Internet, Media & Entertainment, Health Care, etc.).
• Developed and presented client product solutions to new and existing customers and trade events (seminars, etc.).Managed northern Los Angeles/Central Coast mid-market customers; responsible for sales across a large and.
• Coordinated virtual team of product and solutions specialists to increase share of customer spend.
• Authored and coordinated written responses to complex proposal requests; led solutions presentations upon “short list” selection.

• Managed staff of eight sales representatives calling on businesses in Southern California with multi-million dollar annual budget.
• Developed and implemented complex business solutions for multi-billion dollar companies.
• Managed business forecasts, evaluation and career development, assisted in closing large opportunities

• Acquired and managed Fortune 500 customers in Southern California.
• Created, marketed and implemented innovative solutions to enterprise customers in Southern California.
• Developed skills that allowed me to contribute meaningfully to the success of the company (Phone skills as an inside sales rep, importance of cash flow as collections manager, verbal and written communications skills.

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Sigma Phi Epsilon

Education record

Activities and Societies: Sigma Phi Epsilon