Mark Melbourne Email & Phone Number

Grimsby, Gb

Grimsby

New store manager for Spar..Running of a medium sized convenience store responsible for cash handling routines, stock ordering, managing up-to 19 colleagues, stock management, hygiene, staff scheduling, Reqruitement, performance management, training and delivering great customer service.

Scunthorpe

All aspects of running a major million pound retailer in the absence of the store manager.Managing a team of department manager and up to 350 colleagues.Responsible for delivering key KPIs for the store.Delivering outstanding customer service.Responsible for Labour costs and store profitability.

Field Based

As an N.V.Q assessor i was accountable for the development and motivation of candidates completing their N.V.Q qualification in Retail, Administration, Warehouse, Customer service and Health and Safety.My day-to-day tasks included:Planning and delivering vocational training programmes and workshopsObserving and assessing candidates in their workplaceExamining candidates'​ portfolios of evidenceQuestioning candidates about how they would deal with non-standard situationsProviding feedback and offering advice if the standards are not metSigning off the award when all the requirements have been metKeeping records of candidates'​ progressAttending meetings with other assessorsWorking closely with training staff and candidates' managers.I am a great motivator and an interest in developing people through their careers.

Sainsburys, Scunthorpe.

Responsible for running a very busy town store in the absence of the store manager.Sponsoring upto 12 department managers, managing their performance and development. Ensuring that key KPIs are delivered in accordance with store targets and budgets.Supporting managers through their development and coach when when targets are not met.Growing and stretching department managers capabilities.Delivering outstanding customer service, significantly improving the stores performance.Driving sales whilst minimising waste for maximum profit.Identifying new talent in store and supporting them on their journey.Ensuring all labour targets are achieved to support the stores retail profitability.I worked in numerous stores across the region as a deputy store manager. I spent time as an NVQ Assessor and Verifier for the company supporting candidates through their NVQ qualificationsI Have achieved NVQ Customer service level 3.

Grimsby

Manager of a busy, town center, meat department with-in a large retail environment.Responsible for the running a effective and efficient meat preparation butchery department.Setting meat cutting and quality standards, setting and achieving sales and waste targets and training and coaching up to 15 colleagues to delivery excellent meat preparation and customer service.Ordering the required amount and meat and packaging materials.

Grimsby

Lead butcher in a busy town shop.Cutting and preparing carcus meat into retail cuts.Beef, Lamb and Pork preparation.Service customer to an exceptional high level.

6 X Gcse, Mathematics,English, History, Art, Chemistry And Physics

Maths, English, History, Chemistry, Physics And Art.

Activities and Societies: Played football for the school team and represented Lincolnshire at Junior level. Actively involved.