• Coordinating between servers, bartenders, management, and guests for efficiency• Adjusting and guiding the flow of seating and guests to ensure swift and quality service• Providing kind and welcoming service to guests, aiming to attend to all possible requirements• Phone services for questions that apply to a wide variety of topics, and booking reservations in a manner that helps both business and guest• Full knowledge of all menus across Soul Concepts multiple restaurants

• Operating day to day machines such as espresso makers, coffee bean grinders, frozen drinks, and POS systems for drink ordering.• Ability to change between a wide variety of tasks to fit the current situation and keep the flow moving.• Providing friendly and knowledgeable service about a wide catalogue of drinks, foods, and promotions.• Memorization of clientele, their drinks, and possible alterations so as to improve speed and quality for returning customers.

• Representing the company at multiple trade shows.• Assisting with quality assurance, quality control, and inventory management.• Suggesting specific alterations to fit the desired appearance of the customer, with regard to the fashion standards within their industry.• Communicating with other store locations to manage stock and schedule meetings• Training other CSAs and other sales associates new to the company.• Creating friendly and professional relationships with clientele to better understand their needs as a customer.• Answering questions and advising about attire for groomsmen, business professionals, and individuals attending formal events.

Responsibilities included:•Assisting management in preparation for corporate meetings.•Helping customers to locate desired products.•Providing aid to physically handicapped customers.•Organizing, cleaning and maintaining the appearance of the store. •Assisting with quality assurance, quality control, and inventory management.