Mark Michener, Mba Email & Phone Number

Seattle, WA, US

• Client: Served as VP, Topology & Network Operations at Veho Technologies, Last Mile eCommerce start-up.
• Leadership: Led network optimization, real estate, and first- & middle-mile transportation operations, overseeing transportation technology products, insourced & outsourced operations, and network planning.
• Product and Performance Management: Owned the Transportation product roadmap and achieved On-time Delivery (OTD) and unit economics goals.
• Retail Peak Season Delivery: Successfully delivered Veho’s first Retail Peak season as a Last Mile provider by launching third-party TMS and Real-time Visibility applications, scaling Sortation & Transportation.

Seattle, WA, US

• Team Leadership: Led the Global Road Safety team focused on preventing injuries and accidents for regulated and non-regulated Drives, Associates, and Community Members within a network of 460K+ dependent and.
• Risk Management Development: Developed an injury and accident event capture and investigation program and safety risk assessment methodology to identify safety risks in on-road operations, facilitating the launch of.
• Safety Product Development: Developed and launched Global Transportation Dock and Release (GTDR) and Load Quality 360 (LQ360) products to ensure Associate safety during the loading/unloading of trailers.
• Injury and Accident Reduction: Launched and improved Road safety metrics by achieving 9.9% YoY reduction in Driver Serious Incident Rate, 20.7% YoY decrease in Community Member Serious Incident Rate, and 20.4% YoY drop.

Seattle, WA, US

• New Operations: Led AB Delivery Experience, which focused on improving Amazon Logistics commercial address delivery capabilities for B2B customers.
• Optimization: Owned the AB Delivery Experience Operations and Product Roadmaps, improving First-time Delivery Success (FTDS) by 490 bps by optimizing delivery to commercial addresses.
• B2B Customer Delivery Product: Developed the Manage Your Delivery (MYD) product, which improved delivery experience for business customers by providing them with a mechanism to share their delivery preferences with AB.
• M&A: Directed the $B acquisition of an e-Commerce pharmacy, rebranded as Amazon Pharmacy, and evaluated B2B suppliers to accelerate growth of AB.
• Compliance Gaps: Addressed in AB Healthcare’s Rx Medical Devices, supporting 100%+ annual growth.
• Fastest Growth: Efforts contributed to AB being the fastest Amazon company to reach $BB in annual revenue.

Seattle, WA, US

• Network Expansion: End-to-end owner of Amazon’s Middle Mile Line Haul operation, which included building and managing in-house dedicated, brokerage, and intermodal operations and strategic partnerships.
• Network Strategy Development: Created/owned network strategy for Middle Mile Line Haul operation supporting inbound, transfer, and outbound freight movements for a Fulfillment Network of >100 FCs, 40 Sort Centers, and.
• Global Road Safety Initiative: Led safety and DOT compliance efforts, implementing accident response protocols and KPIs to monitor independent contractors, aimed at reducing on-road incidents.
• Dedicated Product Launch: Spearheaded the launch of Amazon’s Dedicated Line Haul operations, which executed ~50% of Peak volume in 2017 with 98%+ on-time delivery performance through Amazon’s Line Haul Service Provider.
• Brokerage Operations: Launched in-house brokerage operation in 2016, executing 1.8K loads by year-end and achieving ~40% savings against industry benchmarks.
• Intermodal Product Innovation: Signed a groundbreaking contract with BNSF, increasing intermodal capacity and reducing inbound cross-dock costs by shifting ~20% of Line Haul movements to intermodal.

Seattle, WA, US

• New Operations: Built and managed 24/7 Global Transportation Operations Center, which executed inbound/transfer/outbound transportation freight movements and managed internal/external communication between Amazon.
• Third-Party Transportation Strategy: Developed a comprehensive strategy for domestic and international partnerships, achieving 11-29% cost savings and enhancing operational KPIs (i.e., cost and lead-time).
• Port Diversification Strategy: In 2016, expanded import network by adding new ports of entry and providers to support 73.5% YoY growth across 716 vendors and 52 export ports.
• Import Allocation Technology: Launched a product to improve inventory placement by making placement decision when product reached US port, reducing Line Haul costs by 10% and Peak out-of-stocks.
• Container Utilization Initiative: Spearheaded origin consolidation program by minimizing 20’ container usage by 80% and extending the import program to third-party sellers.
• Cross-Dock and Routing Innovations: Launched a cross-dock network and multi-stop truckload routing logic, reducing vendor lead time by 28.3% and achieving $MM+ in annual savings.

Atlanta, GA, US

• Global & Domestic Transportation Strategy: Owned Newell Rubbermaid’s transportation network strategy, partnerships, sourcing, and budgeting for domestic Parcel, Express, LTL, TL, Intermodal and international ocean, and.
• Transportation Management System (TMS) Product: Developed business case for C-suite to purchase Oracle Transportation Management (OTM) software and owned TMS Product (e.g., business case, prioritizing features, product.

Paris, France, FR

Master Of Business Administration - Mba, Marketing, Logistics, & Transportation

Last Mile Transportation

Bachelor Of Science - Bs, Accounting