• HR system subject matter expert leading on the implementation of iTrent within an organisation of 700 employees. Modules include: Absence, Case Management, Recruitment and Onboarding.• Supports the Estates department of 60 employees providing Employee Relations advice on issues.• Maintains regular contact with Estates management through weekly 1-1s to develop rapport encouraging them to reach out for support as needed.• Improvement of current HR processes across the employee life cycle adopting best practice and taking advantage of modern technology to reduce administrative workload.• Responsible for leading projects within the HR team and across functions applying project management principles to ensure the project meets KPIs and is within budget.• Maintains and carries out regular audits of the PVG Single Central Record ensuring all necessary stakeholders within the organisation have a PVG record to ensure that safeguarding and legal requirements are met.• Responsible for absence data ensuring accuracy and presenting this to Executive Leadership to allow for effective strategic decision-making driving operational improvements.• During peak periods assists the HR Team across other areas such as the recruitment and onboarding of new employees.

• Attended employee relations and absence meetings as HR support. Produced concise and accurate minutes and drafted outcome letters for Hearing Managers. • Assisted the Head of HR to provide support to managers and employees on complex employment relations issues such as long‐term absence and reasonable adjustments involved in return to work. • Prepared standard employment contracts for new staff and drafted “variation to contract” letters for staff undertaking different duties.• Attended job fairs to represent the company and engage with the local community with the emphasis of highlighting growing diversity and inclusion within the industry.• Completed in house training on Conducting Investigations; Managing Absence; Discipline Handling; Handling Grievances.• Produced training materials for Line Managers on topics such as Induction, Probation and Performance Management to increase confidence and promote best practice.• Expanded knowledge of HR policies and procedures and how to interpret these - such as Absence Management, Disciplinary Provisions, Grievance Procedure, Equalities and Diversity, Dignity at work. Also completed focused study regarding TUPE transfers and Agency Workers rights.

· Managed a team of 5 colleagues within my department during peak winter periods and succeeded in achieving the best stock availability levels within our store group.· Acted as a first point of contact for customers requiring assistance and support to best suit their needs and requirements.· Multi‐skilled across various departments and deployed to support business demands.· Performed at a pace to ensure the completion of all tasks whilst keeping my department in a clean and tidy state.

· Successfully managed bars and people managed 20+ colleagues in an extremely fast paced environment during key events such as Edinburgh Hogmanay and the Edinburgh Fringe; delegated any required tasks to ensure seamless and efficient service to customers.· Communicated with bar backs and managers to prevent issues and continual operation of the site.· Dealt with any customer issues politely and efficiently to achieve the best result.

· Acted as a Role Model to the children under my care by demonstrating correct health & safety behaviours at all times; as a result was shortlisted as one of the top counsellors of the year.· Carried out lifeguarding duties to ensure the safety of the children under my care.· Able to integrate into teams and adapt to new environments.

· Led ‘on the job’ training and development to ensure great customer experience and that all employees had the skills necessary to progress within the company.· Responsible for putting 'Aces' in their places and motivating staff to achieve targets set.· Assisted managers during disciplinary meetings with employees.· Achieved ‘Employee of the Month’ 4 times for commitment towards customer service.