Mark Rodriguez Email and Phone Number

Being in the BPO industry for almost a decade, I've been in a multitude of roles. Formerly a Success/Engagement Manager, Operations Manager, Supervisor/Team Leader/Coach, Trainer/Learning specialist, and Customer/Technical Service representative. Having vast experience, I've accumulated different skills to help you and/or your business to be successful.Self-driven not just to meet what you need but also to learn and upskill myself to what you will need.- Data entry/analysis/management using Microsoft Excel and Google Sheets- Email Management- Calendar Management- Creating presentations using Microsoft PowerPoint and Google Slides- Online research/Keyword research- Managing client/Team relationship/collaboration/visibility - worked with teams of CSRs/TSRs as their supervisor, a team of supervisors as their operations manager, and VAs and their clients as their Success/Engagement Manager- Customer Service- Leadership- Training- Coaching and development- Root cause analysis and action planning based on behavior- Customer service; phone, chat, and email- Dental Insurance knowledge