Mark Mikhail Email & Phone Number

Toronto, Ontario, Canada

Managed operations across multiple buildings Canada wide and maintained optimal work environments. Collaborating with diverse facility teams, I elevated office spaces and implemented streamlined processes for efficient issue resolution. Effectively aligned efforts with client’s Corporate Social Responsibility goals, leading a high performing team to.

Toronto, Canada Area

• Coordinate and work with key personnel in cross-functional teams to ensure the Capital Markets business needs are adequately met by providing leadership to the team to fulfill on business requests, handling high.
• Responsible for day-to-day maintenance and repair of Capital Markets premises. Ensuring all equipment inventories and accessories are in working order and based on manufacturer best practices.
• Guaranteed and provided approvals for the secure entries to the premises by ensuring access levels and clearance and oversee the implementation matches the compliance and regulatory requirements.
• Negotiated renovation and repair contracts effectively to manage and oversee multi-vendor service delivery and outsourcing vendors to comply with bank standards upon completion.
• Developed centralized guidance book as a quick reference for entire team to setup and maintain standards and procedures to effectively tackle tasks in timely manner.
• Point of contact for collaboration and up keeping of premises, maintenance and repair with the building landlord.

Toronto, Canada Area

• Exhibit high standards of guest services by orchestrating and planning internal and external clients and events based on company standards and within a tight logistical framework and budgets. Responsible for managing.
• Building robust relationships with caters hotels, restaurants and suppliers to accommodate and optimize solutions, seeking for new potentials while building new opportunities.
• Introducing creative and spontaneous solutions to enhance the quality of deliverables in order to fulfill high level executive visions while enhancing guest experiences.
• Sourced and purchased Room Reservation Booking System in order to improve and accurately track room booking and catering services. Facilitating the management reports for expenses and resources while forecasting future.
• Ensure kitchen is always in top working order and based on ministry of health regulations. All staff are certified and trained.
• Superior quality food while sensitive to cost and magnificent food presentation.

Toronto, Canada Area

• Establish and enhance CIBC’s presence in the community by proactively seeking opportunities to engage in customer focused home financing conversations with a goal of bringing new customers to CIBC. Identify.
• Addressed incoming telephone inquiries about personal mortgages, rates, secured credit.
• Responsive to high volume calls by ensuring quick understanding of the client’s needs while utilizing a series of shortcuts to get accurate answers.
• Responsible for calculating penalties for clients while protecting their privacy.

Toronto, Canada Area

• Assure guests are satisfied with food choices, quality and service. Oversee food presentation; ensure restaurant cleanliness, managed restaurant decors and review customer surveys and feedbacks to improve customer.
• Schedule weekly server shifts after reviewing hotel occupancy forecast
• Meetings with sales and catering department and the executive chef to plan menus quarterly and or special events.
• Fulfilled all supplies inventory weekly based on restaurant needs in terms of silverwares, linens, specialty wines, flowers, arrangements customized for each event.

Restaurant, Culinary, And Catering Management/Manager

Diploma, Hotel, Motel, And Restaurant Management

Education record

English Language And Literature/Letters