Mark Millar Email & Phone Number

The Colony, Tx, Us

Alvarado, Texas

The Enterprise Service Delivery Coordinator position acts as a liaison between the Enterprise team and the Company’s customers, contractors, the Company’s Sales, Network Operations, Voice over Internet Protocol (VoIP) and Operations departments and outside vendors. This position is the customer’s primary point of contact and ensures that seamless provisioning and installation service is delivered. The Enterprise Service Delivery Coordinator maintains an important relationship with the customer during the provisioning and installation period. This position will transition the customer to the Company’s Enterprise Customer Care team at the end of the provisioning and installation period. This position will often handle, facilitate and resolve escalated issues.

Denton, Texas

Perform onsite customer installations; mount antenna/reflector on roof; run wiring from outside antenna to inside wall plate/plug; fasten wiring to outside roof/wall, or run cable through attic to inside wallPerform onsite customer repairs; align the antenna with the transmitter to achieve optimal performance, change the mount to adjust for new obstacles, move the mount; replace the antenna/radio, replace faulty wiring or connectorsPerform basic personal computer (PC) and Local Area Network (LAN) setup and repairAssist customers with initial PC configuration; demonstrate Email account setup, LAN setup and basic Internet Service Provider (ISP) useCommunicate and liaise with all other Company departments; notify appropriate parties immediately of any issues which may affect efficient operations including, but not limited to, outages, service disruptions, tower volume and repeated customer complaints

Dallas/Fort Worth Area

Responsible for the daily preparation and communication of critical store priorities including sales goals, service ratings, and store metrics in a clear and compelling direction for management and associates. Effectively coordinated and delegated roles to multiple departmental teams simultaneously, in a swift and changing work environment. Held a district lead role for shrink and safety, including the development and delivery of communication strategies to reduce store incidents in live district meeting or conference call formats. Partnered with district and regional management in the concept development, media and presentation of shrink and safety projects.Unleashed track record of hiring, training and leading accountable retail management teams resulting in operational and profit driven successes in a number of stores.

Dallas/Fort Worth Area

Sales Manager:Managed front-office responsibilities including building sales relationships and quotes for clientele, seeking and maintaining vendor relations, and overseeing the production of a wide variety of screen-printed products.Graphic Artist:Worked closely with clients to develop vector-based artwork for printing needs, including conceptual t-shirt and company logo art. Oversaw printing production of products from concept to finished product.

Dallas/Fort Worth Area

Responsible for fast-paced development of retail advertising materials including newspaper advertising, in-store promotional materials and P.O.S. signage. Worked closely with buyers and creative team to develop strategic, value-driven promotions on a wide variety of products and services for a retail department store.

Bachelor Of Science (B.S.), Communication, Journalism, And Related Programs, 3.0

Activities and Societies: Advertising sales for the North Texas Daily newspaper.Journalism sequence in Advertising. Minored in both.

Bachelor Of Science (Bs), Journalism, 3.0

Activities and Societies: On-Campus and Sports Page Editor for Richland Chronicle newspaper.Achieved credits needed for pursuit of B.S..