SIGNET JEWELERS LTD, Akron, OH 1990 to 2020$6.5B operator of 3500 stores and eCommerce through retail brands such as Kay Jewelers, Jared Jewelers, Zales, etc. with 30,000 employees internationally.Change Management Analyst (2007 to 2020)• Worked as a facilitator, responsible for the overall change management process. • Authorized and approved minor changes. • Coordinated and conducted meetings with the Change Advisory Board (CAB) to discuss higher risk changes. • Held authority to reject changes if policies are not met.• Ensured that all change activities met standards and were well defined, recognized and reviewed. • Served on implementation team of new nationally acclaimed software ServiceNow, leaving behind old antiquated legacy system.• Aligned newly acquired Zales system into national Signet home office system ensuring flawless execution with zero downtime and corporate consistency alignment.• Reviewed and then updated Change Management System changing weekly meeting to daily briefings, increasing flexibility and allowing quicker more efficient and timely adjustments as needed.

• Managed seamless operation of the Data Center during the shift.• Supervised team of five ensuring scheduling and processing done efficiently and on time.• Ensured 24 hour/7 days per week uninterrupted service. • Monitored all production systems for service interruptions, processing data and reporting, ensuring sequence of operations by studying production schedule. • Performed defined tasks per documented instructions/processes.