-Manages Agile Work for Systems Monitoring Team-Sprint coodination with other product owners-Responsible for day-to-day SLA for Reports-Attends to SAP related escalations from Market Partners-POC for any SAP performance related issues-Oversees SAP system stabilty/performance monitoring

-Manages day-to-day operations-Arranges work assignment on a daily basis-Supervise and lead a team of L1/L2 SAP Support Team-Responsible for interviewing and hiring potential candidates for open position in our team-Keeping track of all the resources reporting to me and rating them based on their yearly performance-I am also making sure that all of the deliverables are on target with the agreed SLA with the clients-I also formulate and improve the continual service improvement part of the support structure of the operations team

- Responsible for ensuring a smooth day-to-day processing of production data using different tools in SAP and Non SAP. (BW, BOBJ, BODS, ZOL, etc.)- Process improvement for different support group.- Implements ITIL processes.- Creates and updates support process documents for different teams.-Manages day-to-day operations-Arranges work assignment on a daily basis-Supervise and lead a team of L1/L2 SAP Support Team-Keeping track of all the resource reporting to me and rating them based on their yearly performance-I make sure that all of the deliverable are on target with the agreed SLA with the clients-reviews and improve the continual service improvement part of the support structure of the operations team

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-Formulating the best end-to-end solution for small businesses/applications related to SAP BW.-Creating reports, data processing logic, security and change management process.

- Accountable in detecting possible issues in BW objects and other applications before applying the change in production- Notifying the change owners/change SPOCs regaring the requirements for the change record to be moved in production

- Accountable in maintaining the reliability scores of the team with respect to data processing.- I make sure that there are no failures/issues during the process or loading of the data and it is recovered correctly.- Formulating service improvement plan for the business and help them reduce costs.

- Handles global escalation for BW SNO Inventory at Standard Cost reports.- Accountable for planning the weekly and monthly data processing for P&G Inventory reports.- Capable of fixing BW related issues on a query level- Can create and move changes/transports from Dev to Production system.- Knows the basic ABAP Transactions

- Supports different BW reporting applications for P&G. (More on inventory reports)- Handles resolution of failed processing in BW SNO applications- Capable of performing the ETL (Extraction, Tranformation, Loading) process in BW- Fulfills requests from users for adhoc loading - Performs testing for applications during maintenance of the BW system- Peforms ITIL processes (Incident Management, Problem Management, Change Management, Release Management) - Handles basic UNIX transactions- Subject Matter Expert for BW SNO Inventory at Standard Cost Application and Non Performing Inventory Application- Provided support during holidays and weekend to ensure application stability

- Accountable for the over-all system status- Knowledgable in maintaining the system health checks for BW- Experienced in identifying possible causes for a system downtime- Assists other BW applications that raises a problem for system performance- Coordinates with basis team to ensure the resolution of system issues for BW- Communicates system wide issue updates to the users

- Responsible for creating wireframes and demo output for different mobile applications to be presented to the clients- Experienced in creating data flow diagram for online system application