Mark Mitchell Email & Phone Number

• Research lottery industry trends to determine potential growth of player pool and sales.• Forecast sales and revenue across all US projects.• Build and manage the data analytics department to enhance reporting in sales and operations.• Manage a team of individuals within the data analytics department to provide support and guide them to ensure proficient reporting.• Develop plan for centralized reporting structure and streamline data acquisition between sites.

• Customized reporting and analysis using relational database queries, data mining, mapping software, and spreadsheet applications.• Develop queries, reports, and end user applications to meet business needs.• Create and maintain artwork for terminal screens, lottery games, and promotions.• Manage the team within the Ohio Marketing Department to ensure proficient reporting.

• Analyze sales of all lottery games and produce weekly and monthly reports.• Create content and manage playlist for retailer PAD network (Player Advertising Display).• Track Intralot POS terminal usage and provide weekly and monthly reports.• Provide reporting and technical support for all Intralot USA projects.

• Organize marketing calendar to track sales and help promote current games, instant ticket allocations, new game launches, statewide and retailer specific promotions and upcoming events.• Create PowerPoint presentations for new lottery games, state of the industry, and product plan meetings.• Utilize Mitel contact center management software and Intralot Siebel CRM application queries to generate productivity reports for Technical Call Center, Operations, and Field Service… Show more • Organize marketing calendar to track sales and help promote current games, instant ticket allocations, new game launches, statewide and retailer specific promotions and upcoming events.• Create PowerPoint presentations for new lottery games, state of the industry, and product plan meetings.• Utilize Mitel contact center management software and Intralot Siebel CRM application queries to generate productivity reports for Technical Call Center, Operations, and Field Service Departments.• Supply vendor with reports upon request specific to chain accounts, retailers, terminals, and games.• Create and maintain FileMaker databases for Arkansas, D.C., New Hampshire, Ohio, and Vermont Projects. Show less

• Train, manage and review Technical Call Center staff, provide guidance during difficult calls, troubleshoot technical concerns, and general questions from retailers and lottery personnel.• Create and implement procedures and troubleshooting documentation for the Technical Call Center, Operations, and Field Service Departments to ensure efficiencies and organization.• Determine labor cost and hours, cost allocation and projections for annual budget, outbound call campaigns, and… Show more • Train, manage and review Technical Call Center staff, provide guidance during difficult calls, troubleshoot technical concerns, and general questions from retailers and lottery personnel.• Create and implement procedures and troubleshooting documentation for the Technical Call Center, Operations, and Field Service Departments to ensure efficiencies and organization.• Determine labor cost and hours, cost allocation and projections for annual budget, outbound call campaigns, and assisting state projects.• Produce reports for internal and external Departments on a daily, weekly, and monthly basis.• Implement and support call center setup, telecommunications system and reporting for Intralot lottery conversions in Ohio, New Hampshire, Vermont, and Washington D.C. Projects.• Troubleshoot retailer website for chain and retailer account issues and website functionality. Show less

• Social media interaction during events.• Create graphics and templates for video board content.• Manage presentation and data access layers of Tagboard software.

• Attend game day meetings to discuss event itinerary and responsibilities.• Setup and take down production equipment specific to each camera position.• Work efficiently as an individual and part of the team to ensure quality video coverage.

• Developed and practiced proficient communication skills while conveying merchandise benefits using the AT-BATS model in the store or over the phone.• Manage store opening and closing job responsibilities to include register setup and shut down, cash reserve and safe count, completion of daily goals plan, receive and transfer merchandise shipments, ticket sales analysis, filing transaction envelope and nightly cash deposit.• Calculate payroll, conduct interviews, complete new… Show more • Developed and practiced proficient communication skills while conveying merchandise benefits using the AT-BATS model in the store or over the phone.• Manage store opening and closing job responsibilities to include register setup and shut down, cash reserve and safe count, completion of daily goals plan, receive and transfer merchandise shipments, ticket sales analysis, filing transaction envelope and nightly cash deposit.• Calculate payroll, conduct interviews, complete new hire paperwork and employee schedules.• Create and provide employees with instructive print outs to maintain exceptional customer service.• Gained knowledge of ticket sales and POS. Show less