Mark Mizell Email & Phone Number

United States

Londonderry NH

Home Shored

• Developed and managed procedures for analysis of regional billing reports to identify and reduce losses that directly impacted retention rates to ensure compliance with published policies and guidelines. Developed and.
• Provided accurate and timely forecasts to senior leaders on losses, commission adjustments, and income for monthly billing.
• Generated monthly billing reports, identifying potential lost business and potential income for over 15K clients using appropriate loss coding.
• Created monthly maintenance billing to eligible clients to secure authorization where warranted, confirming region maintained compliance with authorization policy and SOX.
• Assisted over 150 clients per month via email, resolving termination of services or inquiries.
• Completed financials forecast for loss of commissions for over 500 clients per month; responded to sales inquiries regarding loss of commissions due to policy or NSF issues.

Salem, New Hampshire

• Built training programs and presentations for northeast region associates on new payroll software system improvements or processes / regulations delivered in a virtual environment. Created training and supported design.
• Produced quarterly presentation for 350 associates across multiple states for 17 weeks through mentoring and PowerPoint presentations.
• Designed knowledge checks for new associates, helping 90% of students passing final testing.
• Enhanced productivity with new training methods by providing over 30 classes per month and using Survey Monkey for feedback that led to personal growth and development of new curriculums.

Waltham, MA

• Processed client sales orders and gathered / tracked information to educate clients on expectation and processes. Set up profiles and added quarterly financial information to spreadsheets. Balanced company and employee.
• Improved quality of staff through performance score card with management, increasing accuracy 60% and creating cohesive team environment.
• Trained New Hires on expectations and procedures, ensuring understanding and accuracy.
• Assisted management with escalated client service calls, leading to prompt client satisfaction.
• Decreased outstanding Regional Attorney Authorization (RAA) from 1700 to 150 in 6 months as Team Leader for missing RAA.
• Reduced liability by consistently ensuring accuracy of payroll information, implementing more than 20 clients per week while maintaining base of 60 clients with 85% survey score.

Administered database of available housing nationwide for placement of staff, negotiating apartment and furniture leases to meet budget requirements reducing loss by 70%.Obtained optimum prices, locations, and lease terms for staff. Maintained occupancy of all residences. Established and grew strategic partnerships and business relations.

Portsmouth, New Hamphire And Quincy, MA

Assisted loan officers, underwriter and closing attorneys with preparation of closing documents and scheduling of closings with individual clients and attorneys.

Quincy, MA

Liberal Arts, Social Work

High School