Mark Mogford Email & Phone Number

Bristol, GB

Bristol, United Kingdom

• Motability Operations Ltd delivers worry-free mobility to over 640,000 customers at affordable prices. Offering around 2,000 different vehicle types from over 30 manufacturers and working with a network of around 5,000.
• Analysing management information and trend analysis to identify improvements to processes and procedures and work collaboratively with peers and Scheme partners on cross business issues, Scheme improvements and.
• Monitoring of mechanical spend against the Complaints Budget.
• Support Account Managers by providing balanced mechanical opinion on challenging complaint issues and Meeting with aftersales specialists from car manufacturers to feedback complaints trends.
• Review and interpret management information, performing trend analysis and making improvements to team and business processes and procedures
• Inspire, develop and motivate the team encouraging them to take ownership for their decisions

Bristol, United Kingdom

• Managing a team of 10 Support Assistants responsible for providing hire car solutions and administrative support for the Technical Solutions Team whilst ensuring all individual and team principles are followed and key.
• Ensuring team supported all hire car bookings for customer with mechanical complaints.
• Day to day monitoring of all live hire cars – making sure all hire cars were off-hired as required.
• Support scheme partner relationship with regular meetings with representatives.
• Carry out regular 1 to 1’s and team meetings with Support Assistants.
• Manage all Company Hire Car bookings received within the business.

• Working within the Network Support Team, responsible for the monitoring of all Service Maintenance and Repair authorisation requests received from the dealer network via the Epyx 1-Link Service Network.Key.
• Approval of service maintenance and repair work authorisation requests received from dealers via the 1-Link platform.
• The implementation and management of the 1 Link price check rules, providing the system with the parameters to self-authorise work that fits within a set of rules.
• Sole responsibility for the day-to day running and management of the company car scheme.
• The monitoring of the Scheme Partner - Roadside Pay-on-Use invoice and supporting data.
• Assisted with the management of the set-up of dealer accounts on the 1-Link system including the setting up of labour rates, parts discount and oil rates.