Infrastructure, Change, Release and IT Service Manager for the London Digital Programme assisting the delivery of the London Health and Care Information Exchange, a pan London HIE.

My main area of responsibility is the maintenance and configuration of the VMware VCentre environment (versions 5-6.5) and I have been heavily involved in projects like migrating from an on prem Exchange to a Cloud based Service and the implementation of the Ivanti Patch solution. I am also responsible for all server related tasks such as installation, health checks and maintenance, allocation and presentation of new storage from the SAN’s, maintaining Windows clusters and managing and maintaining the various environments listed in Key Skills. I am tasked with troubleshooting Server OS and Hardware issues if and when they occur. With a heavy emphasis on multitasking, I also assist end users with any day to day faults or requests relating to the server infrastructure and manage the server side of the Datacenters to ensure a neat and tidy area with regards to racking and cable management. I endeavor to undertake and complete/resolve all of these tasks within agreed SLA’s whilst providing the user with updates as soon as possible.

Responsible for the day to day resolution of PC hardware, software, network and printer related issues within designated SLAs whilst providing regular updates for users in a professional and effective manner. Documentation creation for application installations, upgrades and support. I was the technical lead for a few projects including the Cerner Millennium implementation which involved taking a role in a challenging project and being responsible for development, testing and implementation of processes and procedures and organizing and coordinating staff members and their workloads. During this project I also organized daily conference calls to liaise with and provide updates to British Telecom and senior management.During this time frame I also assisted the Help Desk for a year as an Analyst and was responsible for providing first line remote technical assistance and troubleshooting for incident triage, ticket logging and resolution over the phone. If I was unfortunately unable to resolve the call within the SLA or if the incident needed to be resolved by a certain team I would then assign and escalate the incident ticket accordingly.

A&E Administrator working closely with Patients, Ambulance Services, Nurses, Doctors and Consultants. I feel this position gave me the ability to interact professionally and confidently with people in all positions in different situations.