Member of LCAR, PAR, & NARActive licensed agent serving buyers and sellers in Lancaster County

• Secured partnership opportunities with Federal and State governments, and Commercial entities to provide meaningful employment opportunities for people who are legally blind.• Orchestrated projects with National Industries for the Blind, Defense Logistics Agency, UniqueSource, and Commercial organizations such Bayer Healthcare in light manufacturing, food manufacturing, and administrative services.• Partnerships acquired during my tenure expanded or saved approximately 20 jobs for people who are blind or vision impaired.

• Launched a Contract Management Team of legally blind employees who performed contract closeout functions for the U.S. Naval Supply Command through AbilityOne and National Industries for the Blind (NIB).• Within the first year of performance our Team was recognized by NIB for having the highest quality while also producing the most volume of contract closeouts of all the 20+ agencies performing this function.

Co-brand Partnerships, 2004 - 2008Managed four large partner (AOL, Yahoo!, BellSouth, & Overstock.com) credit card programs with over $2 billion in receivables.Sourced low cost accounts by launching 9 new partner and bank acquisition channels including real-time email delivery, box and phone bill inserts, catalog, on-hold messages, take ones, newsletters, telemarketing follow up, and online placements.Successfully launched the first partner version of a new credit card product (Chase Cash Plus) using partner channels.Orchestrated the rollout of a customized partner business card product.Utilized Visa, MasterCard and Chase credit card portfolio programs to enhance account activation and usage. One of only 12 partner programs to receive the top rating in the partner satisfaction survey, a critical success measurement for Chase partnerships.

Responsible for acquisitions, portfolio, P&L management and revenue programs for four branches of the U.S. Military.Orchestrated marketing efforts for both domestic and international partner locations.Developed and implemented growth plans for key partner programs.Provided strategy for program renewals, expansion and new business.Managed over 30 active military and governmental partners.Key contributor to the success of one of the most unique and profitable Chase credit card portfolios (Military Club: receivables = $500M; pre-tax income = 4.99%; 100% partner satisfaction for 3 consecutive years).Executed one of the most successful new partner (U.S. Postal Service) launches in the bank's history by maximizing bank and partner channels. Year 1: receivables 101%>plan; Accts. 42%> plan; launch direct mail, 7.53% gross response rate, 1.48% net response rate.Creatively used partner channels (partner direct mail, events, and alt media) to acquire low-cost accounts. Military Club cost per account was in the $30's compared to $100 for other Chase programs.Expanded the Military Club program in 2003 to include all Marine Corps Bases. Developed and distributed turnkey marketing kits for the bases to facilitate the Club Card program implementation process.Implemented a customized military rewards program in conjunction with the first bank sponsored Marine Corps membership drive.

Played integral role in training and deployment of the closed-loop club card program to 162 U.S. Military installations around the world. Led bank launch team at over half of the conversions.Expanded Air Force Club credit card program to include 47 Army and Navy installations.

Managed 4 departments (Inbound Customer Service, Retention, Retrievals and Chargebacks)/60 staff membersExceeded service level goals by developing incentive programs, adjusting work schedules and expanding service hours.

Managed five departments (Application Processing, Embossing, Retrievals, Chargebacks, and Settlement); 100 staff members; and a $6 million annual operating budget.Implemented a second shift in the Application Processing Department to support a 500% increase in application volume.

Managed an inbound call center, which processed 4.5 million calls annually.Exceeded all service level requirements by continually managing call volumes and adjusting staffing accordingly; frequent rotational employee training; and constant communication with all lines of business.

Participated in a rotational executive development program designed to prepare Hibernia's future leaders.

Appointed to the bank acquisitions and conversions team. Coordinated bank branch conversions for new acquisitions. Responsible for opening new accounts, originating loans, and assisting customers.