I have been working in a Desktop Support role for 19+ years and have developed my skills as our industry and technologies have changed. I consider myself a Generalist, skilled in most facets of this job, including hardware, software, telecom, mobile devices, printers and collaboration tools. Here at Osram I have been the "go-to" person for Executive and VIP support as well as being referred to as the "face" of our IT department. I am frequently called upon to travel to our remote sites when onsite assistance is required. Intangibles include excellent communication skills and a mechanically inclined (can fix just about anything) mind.

Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals, and telephony. Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues. Participated in large-scale upgrades and installations.

Responsible for all desktop and notebook hardware builds, repairs and upgrades, daily server backups and file restores, phone support, printer support, network connectivity support, and mobile communication devices. Member of Disaster Recovery Team and Moves, Adds and Changes (MAC) Team.