The Client Services Director is a senior role managing the client service function for the agency.As a senior member of the team the role has a wide remit. Focused around engaging clients, helping to deliver their digital strategy and developing revenue streams, whilst demonstrating strong commercial awareness and a strong business focus. In addition my role requires to build a client’s trust, develop agency to client relationships and making sure the agency services remains profitable in the delivery of services to the client. Alongside this I lead the client service team, making sure team members are always learning and also building the foundations of the client service team with recruitment of the best candidates. Developing the team’s talent and keeping them enthusiastic and confident by being an approachable leader for the team to learn from. Key Responsibilities Include:Building and developing client relations, with all current clients and new.Overseeing the Account Managers to ensure that all campaigns are delivered in accordance with the agreed scope, on time and in budget.Strategic account management of key customers and contracts.Carrying out regular client reviews to ensure they are happy with current services.Monitoring and demonstrating ROI across all clients.Liaising with internal teams on a regular basis to ensure clients' requirements are met to high standards and supporting them in the delivery of all client campaigns.Implementing an internal required service level across all digital clients and monitoring the team’s performance against this. Supporting the new business team/commercial marketing manager on pitches where required.Working closely with new business team to ensure any supporting material is delivered from the digital team on time.Developing and mentoring junior members of the team.Improving and developing the agency as a whole.

Liaising with clients at a senior level on a day-to-day basis.Promoting the expansion of business with existing clients.Working with other senior managers to generate new accounts.Completing projects to a specific schedule and within an agreed budget.Leading a team to provide the utmost level of client service.Managing external providers and delivery of workflow.

Managing a portfolio of high priority client accounts.Developing client relationships to ensure high client retention and growth levels.Ensuring delivery of client services (SEO, PPC, CRO, Email & Content Marketing).Analysing campaign performance on an ongoing basis & producing client reports.Leading internal teams to ensure successful campaigns.Managing internal departments workflow and delivery.

Management of client accounts at top level.Content marketing, SEO, PPC and Social Media management.Online marketing analysis of campaign performance.Creating contracts, proposals and marketing literature for clients.Project management to ensure delivery of multiple services.Ensuring client retention and developing relationships.Attending regular client and internal meetings and generating new ideas.

Management of high profile, high spend client accounts.Selling across a portfolio of both print and online products.Acting as a functional lead when required.Coaching, developing and mentoring team members.Mentoring Graduates through the Manchester Gold Programme.Forecasting and reporting on performance against objectives.Managing both internal and external relationships.Maintaining awareness and knowledge of market and competitor activity.

Building client relationships and developing new business.Maintaining excellent customer service to existing and new clients.Achieving personal targets and a balanced performance.Identifying target accounts to ensure acquisition where possible.Negotiating and agreeing client packages.Developing existing client accounts.Continual awareness of competition.Active development and promotion of company image.

Managing the design and sales process from first contact with the client through to the final publication.Demonstrating excellent sales skills that set an exemplary standard to colleagues.Effectively managing and developing the territory, achieving maximum results through effective planning and awareness of the market and competitors.Initiating and developing new revenue generating ideas.Achieving revenue targets.Maintaining and developing existing customers whilst introducing new customers to products and services.

Dealing with larger value order accounts.Managing the sales process from first contact through to final publication.Managing clients through the design process. Identifying the needs of local businesses.Design & recommend advertising packages to meet customer needs.Presenting advertising programmes & features to customers.Identifying potential customers within a designated geographical area.Achieving revenue targets.Forecasting target results and revenue flows.Account management of existing advertisers.New business generation.Closing business for less experience sales people.