Mark Morgan Email & Phone Number

Lakeville, Mn, Us

Engage in quality improvement initiatives to improve organizational performance resulting in favorable reimbursement rates, improved patient care through change agent activities, data driven key performance indicators, and compliance management of organizations accreditations. RESPONSIBILITIES:•Oversee patient reported outcome measures (PROMS); collection, process, reporting, and workflows.•Analyze and report on Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys for patient experience evaluation.•Data extraction and manipulation with SQL to create all inclusive performance dashboards with KPI's .•Interdepartmental collaborations with Sr leaders and committees where key decisions are made as well as addressing opportunities for change/improvement.•Serve as power-user for vendor platforms, aggregate data for decision makers. •Educate team members on processes as well as create workflows and knowledge articles.•Ad hoc data analysis and interpretation

Eden Prairie, Minnesota

Our business segment supports clinical licensure. We ensure all of Optums clinicians are properly licensed to work within the functions hired and abide by the rules of governing entities. RESPONSIBILITIES:Provide front line adhoc issue resolutions for clinicians and provided consultation support by utilizing in-depth knowledge of systems, procedures, and workflow. Collaborated with quality team to create revisions in job aids for continuous improvements, changes that streamline processes, fill gaps in procedures, and identify potential problems. Aid with projects such as partnering with leadership to research and create documents for new clinical group.

Eden Prairie, Minnesota

As a Sr Clinical Administrative Coordinator, I serve as the subject matter expert and primary contact for our client’s members. We strive for excellence with each communication and pride ourselves to deliver concierge level service reactively but most importantly, proactively. RESPONSIBILITIES: Lead and collaborate interdepartmentally with colleagues on complex cases and projects. Serve as a liaison to bridge teams to correct group or members to proper team.Provide high level benefit analysis to educate and facilitate mutually beneficial change. Manage and prioritize projects from end to end in a timely manner with 100% accuracy. Provide administrative support such as: updating SharePoint, scheduling, shared email response, Mentored new advisorsNOTABLE ACHIEVEMENTS:Consistent average Net Promoter Score (NPS) of 100% - results in high customer loyalty and increased likelihood to bring in new clients. Identified an issue in SOP- led to process improvement revision to reduce advisor misquote rate that improved client satisfaction and probability to renew contracts.Highest referral metrics in team of 15-20

Apple Valley Minnesota

When it comes to manufacturing, what good is the product if there is no material to make the product? As a mixing and tooling operator, I mixed the resin needed to create the base product as well as maintain the tools needed for extrusion machines. This role operated under a semi matrix management organization. We would work with cross functionally with engineers as well as maintenance department to achieve special project goals in an ISO standard environment. •Applied lean six sigma principals to improve processes, procedures, and equipment.For example, I designed a tool modification that improved ergonomics and reduced physical load on workers making production process easier. •Trained new employees on processes and operation of machinery within safety standards. •Collaborated with engineers and maintenance crew on production research projects. One of which weighed risk and cost of materials and led to waste reduction. •Document, track and report quality logs based on production from previous days and identify discrepancies. •Monitored inventory and informed plant manager when supplies needed to be ordered. •Followed daily, weekly, and monthly maintenance checks on machinery prior to usage. •Operate and maintained large scale mixers, lathes, sandblasters, sinter ovens, electric jacks, etc., •Work as a team to meet production goals and reduce downtime. •Create modifications to procedures that improve workflow and process. •Adhered to safety standards at all times by wearing PPE while operating or troubleshooting machinery as well as maintain a safe work area by removing clutter or misplaced tools. •Hazardous waste and Forklift Certified•Lean Project Management and Six Sigma Green Belt Certified ISO 9000 and 9001 experience

Apple Valley

Engaged and assisted customers while providing a great customer experience. • Reduced workload on management by learning high tier training processes and uptrained over 15 employees. • Managed inventory for photo lab products as well as conduct audits.• Worked directly with store manager and executive manager on special projects including but not limited to payroll, work delegation, scheduling, and product placement.

Manage warehouse inventory Oversee shipment deliveries and assisted with product placementCoordinated with sales team to meet demands

Master Of Business Administration - Mba

Bachelor'S Of Science, Kinesiology And Exercise Science

Understand the basic principles behind human movement. Promote proper economy of movement while assessing possible issues to improve.

Education record

Education record