Mark Morrison Email & Phone Number

Sydney, Nsw, Au

Agency HQ is a new and innovative model that radically alters the real estate industry's approach to agency practice, allowing real estate professionals to take control of their future.

Au

CEO, NSW Sep 2014 – PresentHarcourts International, Sydney, Australia I have led a multi-year strategy stabilising performance and driving the profitable growth of the Harcourts business in NSW. Over a period of 4 years, I have developed and executed a turnaround plan which has evolved the business model, extending the existing franchisee network and building corporate capability and capacity. As CEO, I lead a team of 7 spanning new business development, marketing, operations and training. I continue to provide guidance and oversee business planning to 40+ business owners within the franchisee network, building the commercial capabilities needed to continually grow and improve the business in a complex economic landscape. • Returned the business to profitability, launching 20 new offices and achieving record sales in FY2018;• Identified an opportunity to introduce a new value-adding training program to the Academy, working with external providers to provide experienced-hire training and move content onto digital platforms;• Elevated the profile of the organisation through a number of strategic initiatives, including taking over the national auction competition for Harcourts to champion best practice standards in the industry.

Pyrmont, New South Wales, Au

State, New Business Development & Regional Sales ManagerInitially joining one of Australia’s most successful residential real estate groups as Regional Sales Manager with accountability for the property management business, I progressed to New Business & Development Manager in 2007 and State Manager in 2013. Focused on developing and implementing a sustainable and profitable franchise network for the CEO, I converted opportunities to recruit franchisees and drive top line performance through strategic business planning and capability building. With 12 senior reports as QLD State Manager and 100+ indirect franchisees under my leadership remit, I fostered a culture of high performance and continuous improvement. • Significantly increased brand equity, shaping the innovation and strategies that drove McGrath to become a nationally recognised organisation;• Established and launched McGrath’s first sustainable and profitable franchisee model from the ground-up, implementing new plans across marketing, finance, operations and governance;• Delivered significant revenue improvement, growing the footprint in QLD from 0 to 11 offices and the NSW network from 10 to +50 offices.

Pyrmont, New South Wales, Au

Responsible for sourcing and granting new franchise territories in the McGrath network. Also working with Principals to develop business plans, and growth of thier offices.

Pyrmont, New South Wales, Au

Worked with the largest group of offices in the McGrath network to help recruit, train and coach agents.

Coral Gables, Florida, Us

Reporting to the Chief Operating Officer, I held a broad operational remit with a focus on managing on-shore and sea-side service delivery for key clients including Disney, Royal Caribbean and P&O. At any one time, I was accountable for a fleet of 30+ ships, working with clients to develop bespoke value propositions encompassing workforce structure, logistics, warehousing and marketing elements, budgets and SLAs that ensured optimal client satisfaction. I provided leadership to 20+ direct reports and 500+ across the Steiner Leisure operations, nurturing a culture of continuous improvement through leadership coaching and performance management. • Improved customer service and brand experience through the development of a new client engagement and communications model;• Elevated brand awareness and revenue performance of key clients, overhauling to services and marketing strategies to improve customer experience;• Significantly increased employee engagement, motivating staff through a hands-on and visible leadership style.

Kissimmee, Florida, Us