Mark Mosca Email & Phone Number

Val-David, Quebec, Canada

We provide fully furnished European style apartments in the heart of Val-David. Located on the P'tit Train du Nord, all our units have a spectacular view of the Riviere du Nord waterfalls. Walking distances from the unique restaurants, cafes, grocery store, skiing and hiking trails.

Ville St-Laurent

Laval, Qc

• Responsible for customer communications in the build/delivery cycle of air handling units (HVAC)• Ensured units are produced and delivered to the engineering specifications set out by the customer• Managed the quality assurance program (ISO 9001:2008)• Lead the company’s continuous improvement program, ACE, focusing on quality escapes and an enhanced customer experience

Région De Montréal, Canada

• Responsible for the 2nd largest company account, Air Canada Jazz - reduced costs and improved profitability by 20%• Responsible for 80% of 3rd party customers including Snecma France, Air China, Air France, Aerospace Industries, Hartford Aviation, GE (GECAS) worth over $50M in annual sales. • Received accolades for leadership in team building, providing superior customer experience and the investigation and resolution of customer disputes• Managed a team of 6 employees made up of 4 Customer Service Managers and 2 Contract Administrators• Responsible for entire Order to Cash (OTC) process• Focal point in coordinating the efforts of Engineering, Finance, Legal, Procurement, Production, Planning• Responsible for ensuring the adherence of commercial/contractual obligations• Developed, implemented and managed 2 key processes that radically changed the company behavior 1) Operational: The Customer Invoicing Process, reduced from one month to 10 work days 2) Financial Performance: The Profitability Process, joined all departments to analyze who was contributing to the profit margin

Longueuil

• Played a key role in restructuring the aftermarket organization by redesigning the wing-to-wing engine maintenance process and establishing service level agreements between the business units to a target 45 day lead time• Managed business process improvement programs in 8 sites across 5 countries, all teams achieved their objectives in quality, lead-time reduction, customer satisfaction and financial performance• Recipient of the Vice President of Quality award for Customer Satisfaction• Reduced certification lead-time in P&WC’s recognized continuous improvement system (ACE) from 18 to 6 months by taking leadership in coordinating the progression of 6 departments. Includes creating a Best Practices sharing forum, introducing weekly progression reporting metrics and presentations and providing customized coaching and training at all levels• Achieved record levels of involvement in collaborative, creative problem solving program through effective training, mentoring, recognizing and empowering employees • Earned 2 P&WC awards for outstanding customer service and promoted to Business Process Manager

Région De Montréal, Canada

• Provided training and coaching services in effective process design and management for prominent clients: Bombardier, CAE, Exelon Power Team Corp, Henry Birks & Sons, Royal Australian Air Force • Built strong customer relationships by resolving issues in a timely and effective manner• Improved product design specifications for process management softwareExelon Power Team Corporation - Philadelphia, PA (Long term Off-site Assignment) • Re-engineered the company structure from functional/departmental to process-driven • Modeled extensive cross-departmental processes to define a basis for Sarbanes Oxely (SOXA) initiative and merger to Exelon Corp.• Created a framework for a multi-user cross functional environment supporting over 100 process designers• Supported the new structure by training and coaching a team of 11 process coordinators

Bachelor'S Degree, Industrial Engineering

Industrial Engineering And French Studies

Certificate, Pure & Applied Sciences

Education record