Mark Mosley

Mark Mosley Email and Phone Number

Customer Success Manager at ServiceNow @ ServiceNow
2225 Lawson Lane, Santa Clara, CA 95054, us
Mark Mosley's Location
Dallas-Fort Worth Metroplex, United States, United States
Mark Mosley's Contact Details

Mark Mosley personal email

n/a
About Mark Mosley

Senior advisor building proactive outcome success plans.Focus areas include:• Customer Relationship Management• Portfolio and Program Management • Account Planning and Delivery Management• Solution and Operational Health• Technical and Resource Orchestration My goal is to help customers’ maximize value out of their software investments with tailored engagements.I am very passionate about customer success, customer experience, and finding ways to accelerate customers’ digital transformation.

Mark Mosley's Current Company Details
ServiceNow

Servicenow

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Customer Success Manager at ServiceNow
2225 Lawson Lane, Santa Clara, CA 95054, us
Website:
servicenow.com
Employees:
5
Mark Mosley Work Experience Details
  • Servicenow
    Customer Success Manager
    Servicenow Dec 2023 - Present
    Santa Clara, Ca, Us
    Overseeing Public Sector customer engagements to drive adoption, retention and expansion of ServiceNow products and services.
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  • Microsoft
    Senior Customer Success Account Manager
    Microsoft Apr 2021 - Mar 2023
    Redmond, Washington, Us
    Responsible to manage and orchestrate service delivery activities across cloud workloads with the priority of customers successful adoption and consumption of Microsoft cloud technologies.• Led $10B divesture supporting 35,000 employees - Digital Workplace Transformation• Oversaw Enterprise Skills Initiative program across Azure, Modern Work, Business Applications, and Security that resulted in 15 passed customer certification exams• Account leader assisted in the Microsoft Azure Consumption Commitment worth $410M and driving $6M MoM in Azure Consumed Revenue• Increased training credits in FY22 by 200% to accelerate education around DevOps, Azure Cost Optimization and Governance
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  • Sap
    Enterpise Customer Success Manager
    Sap Feb 2018 - Apr 2021
    Walldorf, Bw, De
    Client-facing role to deliver support and guidance around business strategy and transformation topics after the sales cycle. Strive to promote customer satisfaction, product adoption and renewals.• Managed Microsoft Azure migration that allowed customer to go-live 18 hours ahead of planned schedule• Awarded 9.9/10 - Customer Satisfaction Score: Innovation, Adoption, Value Realization, Delivery, and Empowerment• Improved cross team collaboration in 2019 by 15%, which resulted in a 5% decease in project implementation cost• Successfully closed MaxAttention support deal with Client Partner worth $1.2M
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  • Oracle
    Cloud Technology Consultant
    Oracle Mar 2017 - Feb 2018
    Austin, Texas, Us
    Developed trusting and strategic relationships with customers, acting as an effective partner focusing on public sector cloud strategy.• Orchestrated 10 cloud migration workshops focusing on scalability, automation, and performance • Responsible for Oracle Public Sector Cloud portfolio: PaaS, SaaS, and IaaS• Overcame 5 Amazon Web Services (AWS) customer objections that led to discovery calls to utilize our solutions• Cultivated internal strategic relationships with Field Sales and Go-to-Market (GTM) teams to build marketing and sales plans
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Mark Mosley Skills

Leadership Information Security Cloud Computing Customer Service Enterprise Software Data Management

Mark Mosley Education Details

  • Kentucky State University
    Kentucky State University
    And Related Support Services

Frequently Asked Questions about Mark Mosley

What company does Mark Mosley work for?

Mark Mosley works for Servicenow

What is Mark Mosley's role at the current company?

Mark Mosley's current role is Customer Success Manager at ServiceNow.

What is Mark Mosley's email address?

Mark Mosley's email address is ma****@****oft.com

What schools did Mark Mosley attend?

Mark Mosley attended Kentucky State University.

What skills is Mark Mosley known for?

Mark Mosley has skills like Leadership, Information Security, Cloud Computing, Customer Service, Enterprise Software, Data Management.

Who are Mark Mosley's colleagues?

Mark Mosley's colleagues are Chiranjeevi K, Kanishka G., Andrew Lichey, Qing Chen, Drew Strader, Zachary Evans, Mba, Kevin Krausnick.

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