Senior IT Root Cause Analyst III (Business Systems/Functional Analysis)Work produced by Service Quality Root Cause Analysis has been recognized as “Best in Class” by the Meta Group in 2004, KPMG in 2005, and Price Waterhouse in 2005-2006 as part of annual Sarbanes Oxley audit requirements, as well as being 100% Sarbanes Oxley compliant for each associated year since SOX inception. Was a key player in Developing and Integrating the Service Quality Root Cause/Problem Management process for the legacy AT&T Wireless Brand during its IPO phase, as well as integrating the Service Quality process to the Cingular Wireless and AT&T Mobility Brands . Was also a key player in fully integrating ITIL, SOX, and Service Quality Requirements into the Cingular IT Department. Certified in ITIL, and SOX, with firm understanding of SDLC, RUP, and Six Sigma frameworks. Firm understanding of SOX Key Controls as applied to Incident and Problem Management functionality.