Mark Muir Email and Phone Number

Managing a Brokerage with approximately 75 employees consisting of sales, admin, claims, Retentions, client services and Commercial sales

An operations manager typically ensures smooth operation of various processes that contribute to the production of sales and services of an organization. The role of an operations manager is very wide and encompasses many operational areas. An operations manager typically wears multiple hats and does a bit of just about everything.Logistics management: The operations manager ensures that the machinery and equipment used have the ability to produce reliable services for the business at… Show more An operations manager typically ensures smooth operation of various processes that contribute to the production of sales and services of an organization. The role of an operations manager is very wide and encompasses many operational areas. An operations manager typically wears multiple hats and does a bit of just about everything.Logistics management: The operations manager ensures that the machinery and equipment used have the ability to produce reliable services for the business at an acceptable standard. Budget management: The operations manager may obtain the requirements for logistics and coordinate with the finance department to obtain the necessary approval for the budget. The manager ensures that quality equipments are procured within the budget.Operational strategizing: Apart from logistics management, the operations manager plays a key role in chalking out the overall operational policy. Manage support services: Each support service has its own set of capabilities and key responsibility areas that finally contribute to the organizational goal. The operations manager plays a vital role in maximizing the output of the various support services. Managing third party relations: An organization may make use of different third party services, such as security, administrative assistants, and office conveyance. The operational manager needs to ensure that standard procedures are followed when third parties are hired. Show less