Remote and on-site support. Network, infrastructure, back-up and recovery, severs / workstations, and overall IT solutions and managed services.

Provide Level 1 distributed and enterprise systems support for internal and external clients, vendors, and customers world-wide covering multiple lines of business including but not limited to credit cards, banking, financial, real-estate, security, and risk management. Apply analytical thinking, knowledge of data analysis tools, methodologies and attention to detail when making problem determinations and remediation recommendations based on the analysis of factual information while interpreting various Application and end user experience Monitoring Tools.

System Analyst at CitiFinancial contracted through Apex Systems.

Receive both in-person, e-mail and telephone requests for troubleshooting computer hardware and software, connectivity and productivity issues. Communicate and escalate requests through appropriate channels and verify resolution and/or provide hands-on installation, troubleshooting and repair.

I provided clients with technical support, sales and repair on all computer hardware, software and computer related periphery.

Expert home electronics consultant.

In-store shift manager and home theater department supervisor.