Mark Munnery Email & Phone Number

Windsor

Management of IT; systems administration, e-mail, CRM (Advisor Office and Intelligent Office), network, phone system and end user support. Standardised the Microsoft Office environment, automated repetitive tasks with Word and Excel VBA programs.Solely managed the migration from Windows SBS 2003 to Windows 2012, the company intranet to Sharepoint and all users to Office 365.Customised Advisor Office to produce tailored, Word based, client reports, download fund valuations from financial providers to update client portfolios and developed, through the combined use of SQL and Excel VBA, bespoke management reports.In 2018 Adviser Office (AO) was replaced with Intelliflo’s Intelligent Office. Working closely with the Intelliflo ‘Onboarding’ team I reviewed and cleansed the AO database which resulted in a very successful migration. With a detailed knowledge of the structure of the AO database I was able to recommend changes to Intelliflo scripts to improve the accuracy of data extraction from AO.Through the use of Intelliflo’s Document Designer I created Word based templates for reports. These were further customised and enhanced through the use of my VBA Word programs.In July 2019 the company was sold to Quilter plc and all employees made redundant.

Camberley

Provided phone and site visit IT support to Larch customer base who were predominately SMEs running Microsoft Small Business Server. Projects included migration to SBS 2008, Sophos anti-malware management consoles and endpoint configuration, Symantec based backup environments, Hypervisor Virtual Machines, Cyberoam unified threat management appliances.

As a self employed consultant I provided IT services to a 15 person Financial Services company. Among many enhancements to the systems I upgraded the SBS 2003 environment, secured VPN connections, set up a robust backup solution, installed a business class anti-malware application, wrote bespoke spreadsheets, provisioned dual load balanced internet connections, set up Active Directory group policies in addition on providing end user support.

Winnersh Triangle

Assisted by 6 direct reports I was responsible for the entire European IT infrastructure and compliance of all offices to the Brooks corporate standards.I had full administration responsibility for AD (2003), VPN, messaging (Microsoft Exchange 2003), antivirus (McAfee), backups (Avamar, BackupExec, NetBackup), ticketing (Remedy) and CRM (Siebel). I provided time zone cover for my counterparts in Asia and our head office in North America.Following Brooks’ acquisition of 22 companies worldwide, I managed six European office conversions to the Brooks standards. The migrations consisted of AD domain, messaging, servers, workstations, telephone systems and printers. As Brooks downsized I managed the IT element of the European office closures.

After Brooks’ acquisition of Domain Software and a number of other businesses, I assumed a full time role of System Administrator of the newly merged UK companies. I managed the installation of an IT infrastructure as part of the conversion of a warehouse to a modern office environment suitable for 30 software developers/engineers.I was responsible for in-house and remote user hardware, maintenance contracts, landline and mobile telephony, software license procurement and compliance, virus and malware containment, home office user telecoms and internet provision, local backups and office internet connectivity. I managed one other office in Livingston, Scotland.

Heathrow And Chertsey

Domain Software provided applications for technical data analysis, statistical quality control, design of experiment and process optimisation.Working at Glaxo Pharmaceuticals on the Research Directorate Helpdesk, I supported Domain’s products and a vast array of other DOS, Windows and VAX/VMS applications.Upon completion of the Glaxo contract I had a dual role of managing in-house systems and providing technical support for all Domain’s software products. I transitioned the office from a VAX/VMS system into a NT network with all associated services. The technical support element comprised development of bespoke software applications, delivery and latterly management of customer training courses, product demonstrations, telephone support and management of the helpdesk.

Maidenhead

As the senior engineer for the Low Volume production routes I appropriated and coordinated projects whilst managing two engineers. I commissioned and then administrated a 22 workstation diskless fibre optic Novell LAN running a Statistical Process Control application.

Maidenhead

As part of my thin sandwich degree course, I worked at my sponsoring company for six months each year. The industrial placements consisted of spending 4 – 16 weeks in all departments.

Bachelor'S Degree, Mechanical Engineering

Ordinary National Diploma Engineering