Mark Munro Email & Phone Number

Responsible for recruitment, selection and induction of security officers within my portfolio and their on-going training and performance whilst on my customer’s sites.Line management of operational security staff in conjunction with our companies’ human resources policies. This will include performance management, time-keeping, sickness/leave monitoring, SIA license compliance and advance adjustments to the rosters where necessary to avoid service issues or shortages within my portfolio. Ensuring operational staff fully understands the importance of their role in ensuring effective, efficient security service delivery to the clients. Carry out annual appraisal of all security officers within my area, monthly formal meetings with all my customers within my portfolio and updating all actionable concerns highlighted by customers to ensure all related issues are addressed. Work with the HR Manager, Scheduling manager and office personnel so that operational matters and issues do not conflict and are understood. Health and Safety is monitored within my operational area on a regular basis. Ensuring complaints received from clients are dealt with promptly and adequately investigated. This will include proactive management to ensure reasons for complaint are eliminated or diminished as far as possible. Problem solving, and trouble-shooting according to the demands of any particular operational situation as and when brought to my attention by the scheduling team. On call 24 hours per day for my area of responsibility and duty manager every alternate weekend to support the control room. To ensure that issues raised by my security officers are dealt with promptly by the various departments and that my officers remain motivated to ensure proper service levels are maintained. Work with the scheduling Team to provide and manage an accurate operations roster for my area of responsibility.

Cape Town Area, South Africa

Ensure that service delivery meets the contract requirements at Mutual Park and that all current and new operational processes are conveyed effectively to all G4S security officers and supervisors.Develop and maintain an effective business relationship with identified key personnel within the Corporate Property Management security department within Mutual Park.Identifying new business opportunities in the region’s sphere of operations, as well as growth of business with Old Mutual driven by the promotion of integrated security solutions.Continually assess the effectiveness of site procedures, identifying training needs and procedural improvements.Ensure that all required formal customer meetings are scheduled, attended and minuted.Maintenance of client relationship and ensuring client retention.Staff turnover analysis, proper allocation of staff to positions and structure.Effective labour management, including roster and shift patterns.Management of overtime and annual leave.Ensuring that absenteeism is maintained within established norms, ensuring that manpower is maintained at optimum levels to minimise unnecessary overtime.Ensuring that only appropriately trained and PSIRA registered security personnel are utilised at all times.Ensuring that claims against the company are prevented or minimised through regular customer risks assessments.Liaison with regards to invoicing, accuracy of such and securing of payment.Direct wage control and “Easy Roster” management.Overheads control and contract profitability.Effective management of the contract financial performance, ensuring escalations are achieved.Ensuring that acceptable standards of behaviour are maintained by all subordinate employees as required by G4S’s code of conduct and disciplinary code.Succession planning, motivation and mentoring of key subordinates. Any additional requirements as and when required by the client, i.e. threat assessments, investigations, event management &VIP visits