Mark Munroe Email & Phone Number

Long Island

Nassau County, Ny

Holiday Inn Express New York | Lynbrook/Rockville CentreRockville Centre Inn - Rockville Centre, NYFive Towns Inn - Lawrence, NY•Running daily credit card transactions through a settlement process •Recording daily room occupancy and rate totals •Recording revenue totals for cash, checks, and credit card transactions •Generating automated accounting reports for the manager's review •Handling 3rd party reservations and ensuring proper processing •Settling Corporate Accounts and sending reports to those entities for billing purposes •Running the computer back-up systems •Ensuring proper video monitoring for surveillance and processing•Maintaining the cleanliness of the Lobby & Making Coffee •Greeting Guests, Checking them into their rooms, & Cashiering •Stocking Linens and Supplies at Front Desk and in other areas of hotel for the following day •Walking Halls to ensure security of the guests and the building •Taking out the trash, sweeping, mopping, and other light janitorial duties •Responding to Emergencies such as guest medical issues, criminal activities that require police, power outages, plumbing issues, shoveling snow,etc.) •Printing and delivering notices to guests •Setting Wake up Calls on the phone system •Providing Guests with Towels, blankets, pillows, and other personal items as needed •Ensuring the breakfast is ready on time•Monitoring additional areas of the hotel (pool, fitness center, vending areas, parking lot, etc.)

Lynbrook, New York, United States

Lynbrook, New York, United States

Brooklyn, Ny

Assisted the Office Manager, Nurse Manager and Operations Manager with any and all duties. •Plan, implement and administer programs and services in a medical facility,including personnel administration, training, and coordination of medicalstaff.•Develop and implement organizational policies and procedures for thefacility.•Implement, achieve and maintain HIPPA compliance.•Implement electronic inventory management system.•Inventory and order medical or office supplies and equipment.•Maintain computer network, computer troubleshooting.•Conduct recruitment, hiring and training of personnel.•Develop instructional materials for employees.•Review and analyze facility activities and data to aid planning and cashand risk management and to improve service utilization.•Perform bookkeeping duties, such as credits and collections, preparing andsending financial statements and bills, and keeping financial records.•Direct, supervise and evaluate work activities of medical, nursing,technical, clerical, service, maintenance, and other personnel.•Maintain scheduling and event calendars.•Compile and maintain patients' medical records to document condition andtreatment and to provide data for cost control and care improvementefforts.•Authorize drug refills and provide prescription information to pharmacies.•Greet and log in patients arriving at office or clinic.•Interview patients to complete documents, case histories, and forms such asintake and insurance forms.•Enter data, such as demographic characteristics, history and extent ofdisease, diagnostic procedures and treatment into computer.•Explain treatment procedures, medications, diets and physicians'instructions to patients.•Verification of benefits coordinator.•Retrieve patient medical records for physicians, therapists, or othermedical personnel.•Contact medical facilities or departments to schedule patients for tests oradmission.

Jamaica, Ny - Jfk Airport

•Ensured that company policies and audit procedures were strictly adhered to. •Suggested and implemented ideas and standards which ensured a more personal welcome for all hotels guests and used their names to report complaints, comments and compliments.•Ensured Fire and Safety procedures were observed and adhered to. •Ensured guest property was dealt with using maximum care and attention. •Ensured the porters' desk was manned at all times. •Ensured that all doors were locked at the required times and porters' security checks had been done and clocked by porters. •Ensured maximum revenue was obtained for all room sales. •Ensured all night audit procedures were completed to the required standard. •Carried out night audit function and assisted where necessary. •Ensured all early morning calls were completed for all individual, guests as well as groups. •Motivated, trained, educated, appraised and developed all junior staff. •Liaised with other departments in the hotel with regard to customer requirements and staff. •Ensured all breakfast forms were collected by the night porters and any early requests given to the night waiter. •Managed a team of Night Porters, housekeepers, van drivers and security officers and responsible for their training, development and motivation. •Perform the night audit and oversee the safety and security of the hotel, as well as handle any enquiries effectively and efficiently. •Ensure that all areas of the venue, equipment and grounds are kept secured so that all visitors and employees benefit from a safe, secured environment. •Liaise with the duty manager and reception via the radio network in the prevention of crime and disorder. •Assist with the health and safety and fire prevention at the venue and monitor all fire/intruder alarm systems, including assisting in emergency and evacuation procedures.

Jamaica, Ny - Jfk Airport

Holiday Inn JFK Airport/Hilton New York JFK AirportPayroll: •End to end processing of company’s payroll of 300+ employees.•Collate information for above, process, produce reports and journals and file.•Prepare and remit monthly superannuation contributions and quarterly employee statements. •Prepare, code and process journals for employee provisions. •Reconciliation of payroll related general ledger accounts. •Preparation of various payroll related reports for managers. •Termination and redundancy calculations as required. •End of year processing and reconciliation including payment summaries. •Balances the payroll accounts by resolving payroll discrepancies.•Maintains payroll guidelines by writing and updating policies and procedures.•Complies with federal, state, and local legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.•Maintains employee confidence and protects payroll operations by keeping information confidential.•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.Human Resources: •Co-ordination and management of workers compensation. •Co-ordination of superannuation contributions ensuring company meets statutory requirements. •Answering staff queries regarding payroll and human resources matters. •Preparation of employee contracts and letters of offer/rejection. •Provide advice regarding employee relations issues. •Organize recruitment and selection including advertising, short listing applicants and correspondence.•Establishing a proper organizational structure. •Maintaining good internal communication within the company. •Developing various reports for management which make it easy to make decisions regarding the current resources. •Ad hoc HR and Payroll matters.

Jamaica, Ny, East Elmhurst, Ny, Philadeplhia, Pa

Holiday Inn New York | JFK AirportHampton Inn New York | JFK AirportCrowne Plaza New York | LGA AirportHilton Valley Forge | King of PrussiaHoliday Inn City Line | Philadelphia Holiday Inn Express | ExtonAssisted Corporate Director of Human Resources, Two (2) Human Resource Managers, General Manager, Regional Director of Public Relations and Regional Payroll Manager•Ensuring the department complies with all recruitment Policies, Laws, and Regulations.•Writing up professional job adverts.•Putting together new employee starter packs.•Setting up, monitoring and then tracking employee probationary periods.•Carrying out background and reference checks on prospective employees.•Acting as the first point of contact for anyone enquiring about a vacancy.•Maintenance of the HR records and systems.•Keeping track of any employee anniversaries and awards they are due.•Developing reports for senior HR Officers on staff sick leave, absences and holiday leave.•Screening phone calls, emails, letters and personal visits.•Providing professional advisory support to company employees.•Interpreting and clarifying the companies HR policies & practices.•Arranged pre-employment drug testing.•Processed payroll information in a accurate and timely manner in absence of Paymaster.•Updated and maintained staff bulletin boards & newsletter.•Filed electronic and hard copy documents.•Monitored the HR departments general expenditure.•Handled all employee for time off requests and grievances.•Sent out relevant contractual information.•Followed up on all outstanding issues.•Escalated operational issues to senior management.•Analyzed complex data and documentation.•Prepared high quality paperwork and documentation.