Mark Munzer Email & Phone Number

* Experienced leader who is passionate about building world class UX teams and creating effective processes and best practices to help teams design solutions that are useful, easy to use, and delightful to interact with.* Customer focused with strong analytical and communication skills.* 20+ years of management experience; building, leading, and mentoring teams (including offshore teams).* Proven track record of successfully leading UI/UX teams through the entire lifecycle of complex software projects (UX research, UX design, design validation, visual design, and front-end coding).* Evangelizes use of a variety of UX research methods to better understand user's roles, goals, needs, pain points, and mental models. Research methods include contextual inquiry, user interviews, surveys, analyzing user behavior through usage analytics, and creation of user journeys.* Experience with designing complex desktop and mobile app solutions. Design deliverables include process flow diagrams, wireframes, mockups, and interactive prototypes.* Experience with usability inspection/validation methods including heuristic evaluations, moderated and unmoderated usability studies, and surveys.

Listed skills include Agile Methodologies, User Experience, Enterprise Software, User Interface Design, and 46 others.

• Director Of User Experience

  Wolters Kluwer Clinical Effeciveness

  Dec 2016 - Present - Waltham, Ma

  Currently leading the UX team designing evidence-based clinical decision support solutions used by healthcare practitioners worldwide to help them make the right decisions at the point of care. Hired a lead for UX research and introduced innovative research techniques and methods that increased user involvement at all stages of the product development life cycle. Defined and implemented KEI’s (Key Experience Indicators) for products to enable Sr. management to track the impact of UX research and design. Hired several UX designers. Worked with the team to create a design system and UI toolkit. Created a consistent look and feel across several clinical effectiveness products (UpToDate, Lexicomp, MediSpan Price Rx) to aid in cross-selling. Defined processes for ensuring proper UX activities are performed within the product lifecycle. Recently led efforts to explore how AI technologies can be used to provide a better user experience for clinicians, while avoiding clinical risk that can be associated with the use generative AI in clinical decision support!