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Mark Murphy Email & Phone Number
Customer Experience and Engagement Lead
at
The Hot Box Sauna
1 work email found
@thehotboxsauna.ie
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Experience and Engagement Lead
Location
Dublin, County Dublin, Ireland
Company size
Who is Mark Murphy? Overview
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Quick answer
Mark Murphy is listed as Customer Experience and Engagement Lead at The Hot Box Sauna, a with 21 employees, based in Dublin, County Dublin, Ireland. AeroLeads shows a work email signal at thehotboxsauna.ie and a matched LinkedIn profile for Mark Murphy.
Mark Murphy previously worked as Lead, Customer Success at Shopbox Ai and Customer Success Manager at Retail Inmotion. Mark Murphy holds Bachelor'S Degree, Information And Social Computing from University College Dublin.
Company email context
Email format at The Hot Box Sauna
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{first}@thehotboxsauna.ie
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AeroLeads found 1 current-domain work email signal for Mark Murphy. Compare company email patterns before reaching out.
Profile bio
About Mark Murphy
Most recently I worked within a tech start up as a Customer Success Lead for Shopbox AI. Here I established and created business practises from the ground up, business workflows & automations, guides and customer facing material, whilst building out a 'commuinity of customer success' with my customers directly. Overall, I have worked within fast growing technology companies for over 6 years. Ranging across technical, commercial, client facing and onboarding roles. I have a great breadth of experience dealing with technical challenges and delivering on project requirements seen across the product cycle. I currently run my own E-Commerce store and operation. Branching out into this space has been an concerted effort of mine to not only create an additional revenue stream for me personally but also to own my own business and learn from the challenges therein. I completed my Bachelors in Geography, Information & Social Computing in UCD in 2017. Most recently I completed a professional diploma in Project Management from UCD's Professional Academy, which I believe has equipped me with the professional framework that enables me to steer and lead within my field. I am also in the process of completing a further diploma through UCD in Digital Product Management.On a personal note; I am an adamant swimmer, martial artist and out-going individual. I have practised breathwork and neuro-linguistic programming over the last number of years, which I also believe has aided me considerably in my professional life.Feel free to reach out!
Listed skills include Soti, Information Technology, Sales Process, Social Computing And Media, and 20 others.
Current workplace
Mark Murphy's current company
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The Hot Box Sauna
7 roles
Mark Murphy work experience
A career timeline built from the work history available for this profile.
Lead, Customer Success
• Head of CS business unit.• Project Lead for implementation & go-live• Customer Success focused management of 70+ customers.• Actively upselling new features to existing customers through product/technical demos.• Creation of automated workflows for the CS business unit.• Responsible for the integration of software tools to optimise the customer success business unit such as CSAT solutions, CRMs, Zapier, ClickUp.• Creation of how-to guides, customer facing material, marketing material and blog posts related to AI solution and broader scope.
Jun 2022 - Dec 2023
Customer Success Manager
• Main POC for the airline regarding all IT topics. These topics included - Payments, Point of Sale software and hardware, Logistics, Packing, Commission, APIs and Interfaces, and general IT queries• Customer Success focused management of multiple large European Airlines including - Austrian Airlines, Lufthansa, Edelweiss and Eurowings. Key account manager for CrewFood App.• Responsible for the change request process for the client to ensure delivery of requested items• Management of release items for clients and preparation of release notes• Issue and incident management• Weekly Customer Success calls and updates with client to address outstanding items and to drive new features
Sep 2020 - Sep 2021
It Sales Coordinator
• Management of new business leads• Working with the client throughout the sales process• Request For Proposal/Tender and Opportunity response• Preparation of sales related materials and presentations• Key account manager for CrewFood App• Creation of PR and Marketing material
Apr 2019 - Sep 2020
Technical Support Representative
• Providing technical support to Cabin Crew Members and Bond Packers to several Airline clients.• Use of JIRA ticketing software for creating, escalating and tracking cases.• Diagnosing and resolving technical hardware and software issues in-house and for the client.• Troubleshooting and supporting Vector (RiM's in-house software) applications on Android, Windows and Apple devices post-delivery of the product to the client• Experience in using remote sessions to assist clients. (Eg. LogMeIn, Airwatch and SOTI).
Jan 2018 - Mar 2019
Security Officer
Headway Security Management And Investigations Ltd
I was able to study for my degree in tandem with static security work. This allowed me to achieve my academic goals whilst working a part-time role. My role included the following:~ Static Security on vacant and active sites across Dublin ~ Part of a 24 hour surveillance team ~ Responsible for the monitoring, opening and closing of industrial complexes~ In-house security and logistical management
Jun 2015 - Jan 2018
Impact Team Member
~ Responsible for shipment processing ~ Engaged with customers in order to promote the brand and to encourage customers to return~ Responsible for customer satisfaction, driving sales and loss prevention~ Responsible for store aesthetic and stock being readily available on the store floor
Sep 2012 - May 2015
2 education records
Mark Murphy education
Bachelor'S Degree, Information And Social Computing
Education record
Sandford Park School, Ranelagh
FAQ
Frequently asked questions about Mark Murphy
Quick answers generated from the profile data available on this page.
What company does Mark Murphy work for?
Mark Murphy works for The Hot Box Sauna.
What is Mark Murphy's role at The Hot Box Sauna?
Mark Murphy is listed as Customer Experience and Engagement Lead at The Hot Box Sauna.
What is Mark Murphy's email address?
AeroLeads has found 1 work email signal at @thehotboxsauna.ie for Mark Murphy at The Hot Box Sauna.
Where is Mark Murphy based?
Mark Murphy is based in Dublin, County Dublin, Ireland while working with The Hot Box Sauna.
What companies has Mark Murphy worked for?
Mark Murphy has worked for The Hot Box Sauna, Shopbox Ai, Retail Inmotion, Headway Security Management And Investigations Ltd, and Hollister Co..
How can I contact Mark Murphy?
You can use AeroLeads to view verified contact signals for Mark Murphy at The Hot Box Sauna, including work email, phone, and LinkedIn data when available.
What schools did Mark Murphy attend?
Mark Murphy holds Bachelor'S Degree, Information And Social Computing from University College Dublin.
What skills is Mark Murphy known for?
Mark Murphy is listed with skills including Soti, Information Technology, Sales Process, Social Computing And Media, Remote Troubleshooting, Sales, Sales Operations, and Troubleshooting.
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