Mark Muth Email & Phone Number

San Antonio, Tx, Us

United States

Understand and troubleshoot company products, services and systems. Work with clients to install and customize products to user needs. Determine and review project and client consultation budgets. Key customer orders, including data entry, inventory checks, and order tracking. Federal Accounts.Participate in Quarterly review representing implementation and addressed executive escalationsCoordinate product needs between clients and company team members. Applied expertise and foster customer relationships to make sure products are installed properly and delivering value to the customer. Tasked with managing all communications related to a specific IT function or project. Interfaced with clients, project manager, supervisor and field engineer. Weekly report and review calls with Project managers and customers.Review team and individual performance to ensure quality and efficiency.Responsible for partnering with multiple teams and internal groups to provide proactive customerservice using the PM Best Practices and ITIL CSI methodology while deploying the most recent IT technology that provides our clients a a simple, customized, and reliable network experience

San Antonio, Texas, United States

Understand and troubleshoot company products, services and systems. Called LECs to obtain/ troubleshoot/ test and configure customer circuits and VoIP.Work with clients to install and customize products to user needs. Responsible for partnering with multiple teams and internal groups to provide proactive customer service using the PM Best Practices and ITIL CSI methodology while deploying the most recent IT technology that provides our clients a a simple, customized, and reliable network experience Determine and review project and client consultation budgets. Key customer orders, including data entry, inventory checks, and order tracking. Federal Accounts.Participate in Quarterly review representing implementation and addressed executive escalations.Coordinate product needs between clients and company team members. Applied expertise and foster customer relationships to make sure products are installed properly and delivering value to the customer. Tasked with managing all communications related to a specific IT function or project. Interfaced with clients, project manager, supervisor and field engineer. Weekly report and review calls with Project managers and customers.Review team and individual performance to ensure quality and efficiency.Respond and Visit customer s with account teams in the field to represent implementation process/ address executive level on customer escalations; both internally and externally.

San Antonio, Texas, United States

Designed training courses, leading training sessions, assessing the training's impact, and providing one-on-one mentorship. Ranged from e-learning courses and in-person workshops to on boarding sessions for new employees. Prepared lesson plans, course outlines, schedules, and assignments. identified the main objectives and skills or concepts that participants need to learn. Then explained key concepts and principles, and create assignments or hands-on activities to allow students to develop practical skills.Plan, directed, and supervised the operations of the technology support center, Help Desk/Call Center, technical repair and operational support staff. Provided leadership in technology consulting, project management, resource management and delivery of services.Ensured the company's operations ran smoothly and on time. Worked with people, core operations, budgets, project delivery, and in company strategy. Engaged and developed the members of the teams

Stone Oak Pkwy

Circuit Testing, equipment, and alarms; and identifying, correcting, or escalating problems. Ensuring accuracy of operation and checks all tests against recognized standards. Worked with LECs troubleshooting circuits for customers. Worked with customer for WAN/ Circuit activation's. Designed circuits and worked with LECs for circuit deliveries. Sent access service requests (ASR) to LECs. Worked with Layer 3 for circuit installs. Making backups to company files in a safe manner that protects all versions of data on all storage devices.