Mark Nyaga Mutuma Email & Phone Number

Nairobi County, Kenya

1. Pipeline Management (QA & Coordination Support)Coordinating the coordinator team in scanning client portals and providing bi-weekly quality assurance; alert system management; monitoring technical teams updates and trends.2. Proposal ManagementMonitoring closely upcoming requests (mailbox and tracker) and leading the weekly allocations; coordinating and.

Nairobi County, Kenya

Pipeline Management | Proposal Management | Market and Industry Analysis | Relationship Management | Knowledge Management and Technical Learning

Nairobi, Kenya

• Sourced new tenders averaging 30 per month with a 20% conversion rate to business opportunities worth between $40,000 to $600,000 each.
• Improved efficiency 2x through developing systems that maintained past performance reference index and consultant database tracking systems.
• Assist in maintenance of the client list database and keeping the team’s CVs up to date that improved accessibility of information 3x compared to before.
• Coordinate and lead Business Development (BD) focal points; adhered to 100% compliance to BD systems and processes.
• Manage proposal development process and designed EOIs (Expression of Interest) that won 50%+ business opportunities.
• Prepare client pitches supplement with reviews and conducted background and competitor research and reviews that gave 3x competitive edge during presentations.

Nairobi, Kenya

• Identified opportunities and coordinated regional brainstorms and proposal development translating to signing of over 100 new clients.
• Won key clients such as UNICEF, FAO, GAIN and the World Bank Group.
• Led the regional business development knowledge management systems that supported in client, consultant and tender tracking and record keeping.
• Managed client satisfaction surveys and provide actionable insights to top level management such as the COO and the technical director.
• Supported in drafting concept notes and proposal writing.
• Planned and executed marketing and client events some of which resulted in round table sessions with 10+ industry leaders.

Nairobi, Kenya

• Oversaw the development, completion and timely delivery of solicitation responses, including the technical and monetary aspects.
• Served as the point of contact for sub-contractors, resource and recipient groups.
• Spearheaded the administrative duties for the CEO such as coordination of monthly financial, project management and staff utilization reports, gathering client insights, travel and booking arrangements and meeting.
• Planned and coordinated regional meetings with country directors for Ghana, Nigeria, Senegal, Kenya & South Africa.
• Guided forums and conferences planning for the CEO by creating presentations, preparing conference resources to be used and hotel booking and travel coordination.
• Directed meeting setup at both regional and global level coordinating staff in the East, South and West African regions.

Nairobi, Kenya

• Developed new products that offered bundled up services at affordable rates. This package saw an uptick of approximately 45% in purchases of products.
• Influenced the promotion and strengthening of client relationships through client visits and acting as the point of contact for any customer complaints to ensure timely resolution and consistent tracking.
• Redesigned and market existing products.
• Planned and executed training activities and forums.