Mark Nyaga Mutuma Email & Phone Number

Nairobi County, Kenya

1. Pipeline Management (QA & Coordination Support)Coordinating the coordinator team in scanning client portals and providing bi-weekly quality assurance; alert system management; monitoring technical teams updates and trends.2. Proposal ManagementMonitoring closely upcoming requests (mailbox and tracker) and leading the weekly allocations; coordinating and supporting small to medium proposal management; Ensuring all proposals are submitted and adequately supported3.Market and Industry analysisLeading on research around bidding for clients like UN agencies; conducting competitive landscape analysis, in positioning for proposals4.Relationship management Maintain good relationships with partner organisations; Identifying key players in each of the target markets and relevant sectors.5. Knowledge managementProviding ongoing/daily mentorship and coaching to coordinators; Planning and delivering learning sessions; developing and maintaining knowledge management library/tools for internal use and improvement of BD efficiencies across the company.

Nairobi County, Kenya

Pipeline Management | Proposal Management | Market and Industry Analysis | Relationship Management | Knowledge Management and Technical Learning

Nairobi, Kenya

• Sourced new tenders averaging 30 per month with a 20% conversion rate to business opportunities worth between $40,000 to $600,000 each.• Improved efficiency 2x through developing systems that maintained past performance reference index and consultant database tracking systems.• Assist in maintenance of the client list database and keeping the team’s CVs up to date that improved accessibility of information 3x compared to before.• Coordinate and lead Business Development (BD) focal points; adhered to 100% compliance to BD systems and processes.• Manage proposal development process and designed EOIs (Expression of Interest) that won 50%+ business opportunities. • Prepare client pitches supplement with reviews and conducted background and competitor research and reviews that gave 3x competitive edge during presentations. • Support BD systems through maintenance and updates to both the tender tracking database and business development pipelines; keeping abreast with new trends. • Built strong consultants’ database of supplier/partners; updated in coordination with the technical and operations teams; keeping the company 2x ahead of competition.• Updated client lists across all relevant markets and recording new clients, purging clients who have left and keeping track of clients who have changed organizations.• Manage weekly staff utilization reports and accurate bi-monthly financial reporting in support of COO & Country Directors.• Plan and set up business development meetings, brainstorms and check-ins with the project managers to ensure all updates are 100% complete.• Coordinate and support outreach to key clients related to marketing and business development activities in annual plans such as probabilistic panels, webinars, marketing and communications work.• Administer business development across the practice by updating and collating CVs, PPRs (Public Procurement Regulation), consultant sourcing, template designs and writing introductions.

Nairobi, Kenya

• Identified opportunities and coordinated regional brainstorms and proposal development translating to signing of over 100 new clients. • Won key clients such as UNICEF, FAO, GAIN and the World Bank Group.• Led the regional business development knowledge management systems that supported in client, consultant and tender tracking and record keeping.• Managed client satisfaction surveys and provide actionable insights to top level management such as the COO and the technical director.• Supported in drafting concept notes and proposal writing.• Planned and executed marketing and client events some of which resulted in round table sessions with 10+ industry leaders.• Revitalized and coordinated business development processes and systems.• Develop and execution of youth and gender capability of the region.• Supervised client service actions for the regional country directors, regional methodology director, multi-country directors, complex projects directors and monitoring, evaluation and learning hub directors.

Nairobi, Kenya

• Oversaw the development, completion and timely delivery of solicitation responses, including the technical and monetary aspects.• Served as the point of contact for sub-contractors, resource and recipient groups.• Spearheaded the administrative duties for the CEO such as coordination of monthly financial, project management and staff utilization reports, gathering client insights, travel and booking arrangements and meeting calendar organization.• Planned and coordinated regional meetings with country directors for Ghana, Nigeria, Senegal, Kenya & South Africa.• Guided forums and conferences planning for the CEO by creating presentations, preparing conference resources to be used and hotel booking and travel coordination.• Directed meeting setup at both regional and global level coordinating staff in the East, South and West African regions.• Coordinated the bi-weekly directors projects reporting and annual utilization & financial reporting.• Rejuvenated client service actions for the regional country directors, Monitoring, evaluation & Learning Hub directors, Regional Methodology Director & Multi-Country & complex projects directors upon instruction by CEO.

Nairobi, Kenya

• Developed new products that offered bundled up services at affordable rates. This package saw an uptick of approximately 45% in purchases of products.• Influenced the promotion and strengthening of client relationships through client visits and acting as the point of contact for any customer complaints to ensure timely resolution and consistent tracking.• Redesigned and market existing products.• Planned and executed training activities and forums.