Performing all or some of the following duties in both roles with varying levels of responsibility:• Marketing and selling a range of lighting solutions, achieving efficiencies and increasing competencies• Supervising, coaching, training, motivating and mentoring personnel, setting clear goals and expectations, providing relevant feedback and discipline as required• Establishing, implementing and overseeing effective systems, processes and controls• Delivering a high standard of sales, administrative, marketing and financial support• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders• Delivering technical advice, resolving complaints and enquiries• Conducting site inspections• Responsible for lighting showroom upkeep and cleanliness• Data entry and database management, maintaining meticulous records• Reading and interpreting technical documentation• Performing as a strong leader of a cohesive team with strict enforcement of health, safety and statutory regulations, quality standards, governance processes and compliance requirements• Managing sales assistants effectively, to ensure customer growth, brand awareness and operational excellence