Proud to be a part of a family run company priding ourselves on old fashioned values in a modern world. We offer Loss Adjusting and Building Consultancy services to the Insurance industry.

Loving the new challenges

At Statewide Appliance Spares we are committed to providing you with expert advice, great service and the best value on the widest range of appliance spare parts. We have a huge range of spare parts in stock in our on-site warehouse ready for immediate delivery anywhere in Australia! Statewide Appliance Spares is proudly the officially authorised national distributor for LG and Panasonic, as well as being able to offer genuine spare parts for all of the leading brands of appliances, including Chef, Electrolux, Fisher & Paykel, Kelvinator, Mitsubishi, Samsung, Whirlpool, and many more…

• Resolution of customer satisfaction issues relating to but not limited to poor machine performance.• Pre installation site planning for machines, including liaison with sales staff, pre delivery teams and software analyst teams.• Supervision of between 7 and 10 designated engineers and 2 technical specialists as well as remote 3rd party contractors, which includes rostering, leave management, timely and objective feedback about performance, planning for training needs and performance reviews.• Provide coaching to team members, other internal stake holders and 3rd party contractors to assist in building competence, skill and knowledge• Hold regular team meetings to ensure team members are up to date with technical bulletins and latest procedures• Conduct ‘tool-box’ meetings to discuss learnings from recent OH&S incidents and new company OH&S procedures • Attend service calls and installations as required, including installation of print drivers and troubleshooting third party interface print servers as well as customer training• Provide technical assistance and guidance to team members, monitor and reallocate service calls where necessary to achieve contracted service response times and customer expectation is met• Monitor budgets and spending relating to spare parts, machine reliability and weighted calls per day• Participate in cross teams/divisions meetings• Performance Management

Management of a team of 5 Customer service engineers servicing a wide range of analog anddigital office photocopiers and facsimilesResponsible for: Rosters, maintaining engineers trained state, vehicle stock levels, customer satisfaction issues, performance management, spare part budgets, response times, leave management as well as on-site servicing of customers equipment

Duties: On-site service and repair and installation of mid - high volume photocopiers, Van stock management, Customer Satisfaction

On-site and workshop repair of Cash Registers, Sales of service contracts and Cash Registers toexisting customers as well as generating new business